Customer Service Administrative Assistant
Resume:
Amanda L. Glazier
** * ****** *** *** *-*, Norwalk, CT 06854
******.*******@*****.***
Overview Gained additional responsibilities at each workplace in a
short time after showing initiative, trust, and attention to
detail. Worked with a team to accomplish common goals, with
strong independent skills used when needed. Skilled areas
include:
Proficient in Microsoft Office Exceptional Customer Service
Complaint Handling Strategies
ADP Payroll Entry Detail Oriented
Record Keeping/Report
Producing
Employment ADP Inc., Milford, CT
Jan '09 - Current - Teledata Representative
"Beyond the Call" - Associate of the Month, June 2011
Answer client inquiries regarding payroll, tax and benefit
information, and key payroll data
Continual training on new and updated tax laws and procedures
Manage incoming calls, priority payrolls, key over 90
payrolls a day
Participant in the Leadership Development Program that runs
for 9 months
Target, Orange, CT
July '08 - May '09 Cash Office, Sales Floor, Guest Service,
Cashier, Food Service
Promoted to Cash Office within 5 months as well as several
other departments
Responsible for bank deposits, reconciliation, and cash
distribution of Sales Income
Resolve guests concerns quickly and accurately in Guest
Service
Organized product to appeal to guests
Krauszers Deli/Convenience Store, West Haven, CT
Oct '05 - Jan '09 Cashier and Food service
Supervised night shifts, completed cash transactions,
reconciled Lottery/register reports
Trained new employees on tasks, safety, and sanitary
procedures
Worked various shifts and positions and filled in when needed
Education Gateway Community College
Medical Administrative Assistant, Associates Degree
Graduated May 2008; GPA 3.7
Dean's list Fall 2007, Spring 2008
American Payroll Association - through ADP, INC.
Payroll Training Program
Certificate of Achievement - PayTrain December 2010
Marching and Symphonic band, and Best Buddies
Internship St. Raphael's MRI Center
Office Assistant Summer 2007 Volunteer & Spring 2008 Intern
Put together patient files to be authorized for blood work
needed and health insurance
Special project reorganizing filing cabinets; correcting
misfiled folders
Began authorizing health insurances for patients appointments
and faxing blood work forms
Delivered mail to hospital offices and answered phone lines
when needed
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