Manager Quality Assurance

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Frederick Kelley

4988 Fairforest Drive Stone Mountain, GA 30088 Phone: 770-***-**** *******@*******.***

MANAGER, INFORMATION TECHNOLOGY

Multi degreed technology professional with successful management and leadership experience with a reputation form

meeting the most challenging organizational goals and objectives. A pragmatic and focused individual recognized for

“making seemingly impossible situations work.” Proven ability to lead seamless implementations and deliver next

generation technical solutions improving revenues, margins and workplace productivity.

Expertise Highlights

Data/Business/Systems Analysis Major Software/Systems Implementations

Data Flow & Process Mapping Information Technology

Quality Assurance Testing/Documentation

Program Management Technical Writing (Manuals/System Specs)

Professional Experience

KELCO PROPERTIES, LLC sTONE mOUNAIN, ga October 2010 to Current

Contractor/Consultant

Handled temporary assignments for diverse clients (Business management, P.O.S./security system installation).

Key Results:

Managed opening of two restaurants from start up to operation that included negotiation of building and equipment

repairs to the acquisition of inventory and setting pricing strategy.

Created an employee hiring scale to coincide with operating budget.

Planned diagrammed and scheduled the installation of wireless drive thru headset system for Stake n Shake’s Saint

Louis and Chicago markets.

mrs. Winners chicken & biscuits atlanta, ga June 2008 to October 2010

Manager, Information Technology/Loss Prevention Manager

Recruited to establish strategic and tactical Information Technology infrastructure for a $10 million annually restaurant

concept. Manage corporate infrastructure and network for 123 satellite business units. Manage large scale enterprise

upgrade projects, systems conversions and performance tuning and monitoring of applications/systems. Created long range

technical direction and capacity plans to maintain a technological advantage.

Key Results:

Spearheaded Infrastructure Renovation Project and implemented systems that improved reliability, enhanced efficiency

and established scalability for future growth.

Analyzed all aspects of Win XP Pro deployment for 150 Workstations Company wide to ensure mirrored solutions.

Created desktop standardization that gave each location the same access to corporate resources.

Documented workflows and executed comprehensive training plans to satellite management staff that reduced

helpdesk support by 40%.

Incorporate Internet digital surveillance solutions to allow the Field Management Team access to monitor satellite

business units; which resulted in increase productivity and reduction in lost inventories and revenue by 60%. Procure

necessary documents for termination and prosecution involving thefts.

Frederick Kelley Resume Page 1

Ordered, maintained and repaired company equipment, therefore; removing the requirement for external IT support for

maintaining, repairing and rebuilding company systems that lead to an annually savings of approximately $100,000.

Gathered and assessed needs from satellite business units; created custom solutions to resolve issues (e.g., system

slowdowns, virus outbreaks, custom software malfunction and process bottlenecks); and developed functional

specifications for IT group.

Lead development of all operational support programs and processes, which contributed to securing long term

business, optimizing levels of productivity and sustaining overall project success.

ERC– kennesaw, ga August 2000 to June 2008

2006 to 2008

Field Service Manager

Helpdesk/Support Manager 2002 to 2006

Technical Support Specialist 2000 to 2002

Advanced to Field Service Manager to provide an IT focus leadership and support for the southeastern regional restaurant

repair division. Manage large scale projects, systems conversions and performance tuning for restaurant management and

operation systems. Set technical direction to improve installation processes and reduced cost through quality workmanship.

Key Results:

Direct department in afford to motivate and maximize productivity and employee morale without financial incentives.

Managed projects providing restaurant management systems solution, process mapping, process definition, data

warehousing and customized IT solutions.

Took over poorly performing projects and instituted processes to deliver fully compliant restaurant solution to customers

saving the company $300 per day in incidentals.

Managed the billing process for the helpdesk and service department, which was a level of customer complaint

escalation.

Developed working relationships with equipment manufactures and installers to ensure seamlessly installation.

Resolved issue with high turnover of technical staff by creating cross departmental training to allow Helpdesk and Field

Service to interchange department. Improved employee retention rate by 40%.

Supports first, second and third level phone support on problem issues, resolving them at first point of contact. Call

volume amounted to approximately 70 calls per day supporting approximately 500 users.

Instructed staff on GUI based POS software installation and configuration.

Developed and published technical documentation, job aids and technical methods and procedures.

united states navy reserves– marietta, GA May 1991 to October 2009

Maintenance Supervisor 2004 to 2009

Quality Assurance Supervisor 2002 to 2004

Responsible for planning and scheduling the daily, weekly, and monthly workloads for the entire maintenance department.

Coordinate the schedule maintenance and repairs for DC9/C9B model aircrafts to ensure flight safety and operations during

mission critical flights.

Key Results:

Managed the replacement of high time components and ensured proper documentation according to FAA and Navy

regulations.

Manage domestic and Intercontinental flight operations to support the operations and logistics movement of Navy

equipment and personnel.

Subject matter expert and service as a technical liaison to the line and staff organization.

Perform safety inspection to ensure personnel have updated equipment, technical publication and training to

accomplish assigned task.

Train personnel on product quality and work efficiency to maximize components lifecycle.

Ensures maintenance performed on aircraft, engines, accessories and equipment is made according to Navy

standards.

Education

devry University (Keller Graduate School of Management) Decatur, GA

Frederick Kelley Resume Page 2

Master Information System Management (MISM), January 2008 June 2009

devry University (Keller Graduate School of Management) Decatur, GA

Master Networking & Communication Management (MNCM), January 2008 March 2009

Devry UNIVERSITY Decatur, ga

Bachelor of Science in Technical Management (BSTM), October 2005 October 2007

Technology Summary

Certifications: Fiber Optic Association (FOA), Federal Communication Commission (FCC), Microsoft Certified

Professional (MCP)

Applications: Microsoft SQL Query Analyzer, Norton Ghost, Microsoft Project, Microsoft Visual FoxPro, Microsoft

Visio, pcAnywhere, Microsoft FrontPage, Microsoft Office, GeoVision GV 1240

Systems: Windows, Novell NetWare

Languages: C, C++, BASIC, .NET

Frederick Kelley Resume Page 3

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