Customer Service High School

Location:

Posted:

August 24, 2011

Deborah Diane Couts

*****.*******@*****.***

Customer Service Specialist

Customer Service Expert MS Office “Power User” Adept Written/Verbal Communicator

Key Skills

Office Skills: Telephone & Front Desk Reception Customer Service Filing Database &

Records Management Executive & Administrative Support

Complaint Handling Data Entry (75 WPM)

Computer Skills: Word Excel Outlook Windows Vista/XP

Professional Experience

Ceva Logistics (Mount Juliet, TN) CSR, 6/05 to 2/10

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and

resolve customer issues with expediency.

Demonstrated proficiencies in telephone and front desk reception within a high volume environment.

Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent

the loss of key accounts.

Label outbound freight properly for shipping to one of many GM and Chrysler plants .Manifesting proper

paper work for shipping freight .Setting up expedites for prompt pick up .

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary

customer service delivery and team player attitude.

Dr. Floyd Reed (Hartsville, TN) Receptionist, 9/03 to 6/05

Served as first point of contact for patients calling or visiting the main physician’s office. Efficiently

operated office switchboard and provided prompt, courteous and knowledgeable assistance.

Setting up appointments, did referrals for patients, accepted copays and filed insurances claims.

Education

Gallatin High School (Gallatin, TN)

High School Diploma