Customer Service Manager

Kaname Cline

**** ***** ***** ** ** #***

Grand Rapids, Michigan 49534

M: 616-***-****

Career Overview

Personable and responsible Barista/Supervisor with 4+years of

experience working in fast-paced environments. Solid team player

with great positive attitude. Dedicated with motivation to maintain

customer satisfaction and contribute to company success.

Core Strengths

Fast learner with a wide range of practical skills

Energetic work attitude

Training

Customer service oriented

Developed listening skills

Japanese speaker

Accomplishments

Customer Service

Consistently received positive feedback from guests and

created repeat business by developing long-term

relationships with customers.

Handled guest complaints, maintaining a positive dining

experience for all rest

Work Experience

03/2007-Current Amway Grand Plaza Hotel Grand Rapids, Michigan

Barista/Supervisor (Starbucks)

-Ensuring our service and store standards are met by

providing customer service with prompt service,

quality beverages and products. This position also

performs additional responsibilities needed to help

store manager with daily operating procedures, such

as maintaining quality store operations, maximizing

financial contributions, and supervising staff.

-Maintain positive attitude to make customer’s

experience memorable and pleasant.

-Train new employees by providing knowledge of

specific store tasks and policies

Educational Background

2006 Coopersville High School- Coopersville, Michigan

HS Diploma

2008-2010 Grand Rapids Community College-Grand Rapids,Michigan

Currently not enrolled due to financial reasons

Contact this candidate