Customer Service Quality Control

Miranda Schlake

*** ******** **** *** ***, Simpsonville, SC

(864) ***-******************@*****.***

Summary of Qualifications

• Over a year of management experience

• Knowledge of Microsoft Office 2010 (Excel, Powerpoint, Word) – 60 wpm

• Customer Service, communication, teamwork, quality control.

• Ability to manage time, organize tasks, and set priorities and deadlines.

• Ability to multitask and handle multiple projects.

Education

Virginia College Greenville, SC Graduation: December

2011

Associates Degree in Administrative Office Management

Competencies Include:

Keyboarding Business Communication

Spreadsheets Workplace Ethics and Expectations

Database Management Personnel Management

Presentations General Education Courses

Desktop Publishing

Introduction to Business

Professional Experience

2010-Present Master’s Mark Drycleaners Greenville, SC

Assistant Manager

• Ensure quality control of customer items, address employee performance

accordingly

• Provide excellent customer service and resolve customer issues and complaints

• Answer telephones and coordinate services with other locations

• prioritize and develop deadlines for customer orders and ensure all time

management goals are met

2011-Present Journeys Kids Greenville, SC

Sales Associate

• Greet customers, suggest shoes for purchase based on need, resolve issues and

complaints

• Complete register transactions and suggest additional items to compliment

purchases

• Develop daily tasks list for team, complete task list and organize store layout to

specifications

2011-Present Self Employed Greenville, SC

Personal Assistant

• Create list of potential customers and their contact information

• Design and distribute informational brochures and fliers

• Create social media profiles to advertise services

Contact this candidate