Customer Service Human Resources
Resume:
Scott Poulter
Surprise, AZ *5388
*********@***.***
OBJECTIVE: To obtain a position where I can use my
analytical and organizational skills
EXPERIENCE:
**/*0-07/11 Pacific Pulmonary Services, Novato, CA
Payroll Specialist
* Process multi-state payroll for 1600 employees using ADP
HRA, eTime and Timesaver
* Handle all garnishments and correspondence for company
* Provide customer service to employees, attorneys, and
agencies with regards to garnishments
* Process manual checks for company using Checkmate software
* Receive, sort, and ship payroll checks via Fed Ex
* Upload and transmit expense and commission payrolls
* Look to improve current processes
11/06-11/09 Affiliated Computer Services-ACS, Tempe, AZ
Payroll Analyst
* Transitioned to Tax team to help with Adjustmate entries
and year-end processing
* Was the Subject Matter Expert (SME) for garnishments with large contract
company
* Provided customer service to employees, attorneys, and
agencies with regards to garnishments
* Processed manual checks for employees for returned creditor checks
* Looked to improve current processes
* Provided testing for deductions for new acquisitions
* Acquired and handled new acquisition garnishment information
* Provided direction for other garnishment team members
01/06-11/06 Arizona State University, Tempe, AZ
Payroll Specialist
* Processed payroll for various departments using in house payroll system
* Entered various forms for departments, expense transfers,
hour adjustments and additional pays
* Issued manual warrants at request of departments
* Handled incoming calls and walk-ins including new hires and international
students
* Reviewed and then processed New hire paperwork
* Provided customer service to department managers and employees
11/04-01/06 PetsMart, Inc., Phoenix, AZ
Payroll Specialist
* Processed payroll for Canadian Provinces using ADP PCPW and PeopleSoft
for HR
* Entered taxes and direct deposit info for Canadian
associates, processed Records of Employment for Canadian
associates
* Handled garnishments including tax levies, child supports
and bankruptcy for all PetsMart associates in US and Canada
* Provided customer service to store directors and regional managers with
payroll issues
7/02-3/04 Knowledge Learning Corporation, Petaluma, CA
Payroll Representative
* Processed multi-state payroll for over 1000 employees for three different
companies
* Entered information for new hires, terminations, status
changes, merit increases, direct deposits, garnishments, and
leaves of absence in ADP database
* Maintained Excel logs for new hires, terminations, and leaves of absence
* Provided customer service to center directors and regional managers with
payroll issues
3/02-7/02 Act 1 (Health Net, Inc.), Rancho Cordova, CA
Accountant I
* Processed daily positive pay exceptions and logged corrections into an
Excel report
* Notified banks of paycheck stops and direct deposit
reversals
* Reviewed and processed pre-note and direct deposit
rejections and then logged the information into the Banking
Control Log
* Performed monthly accruals for G/L accounts using SAP software
* Escheat handling aged and undeliverable paychecks
* Working knowledge of PeopleSoft database
6/01-3/02 North American Mortgage Company, Santa Rosa, CA
Payroll Specialist
* Was in charge of payroll for hourly and salaried employees
* Entered information on new hires, terminations, status
changes, merit increases, and bonuses in Cyborg database
* Set up all company direct deposits
* Reviewed electronic bank statements and made appropriate changes to
accounts
* Processed reversal of funds and stop payments
* Provided customer service, dealing with employee's questions on pay
* Worked with Human Resources and with personnel action forms
* Handled manual check requests from managers on a daily basis
* Administrative duties utilizing Microsoft Office Programs including Word
and Excel
8/00-3/02 Primerica, Windsor, CA
Personal Financial Analyst
* Duties included sales of financial products including
insurance, securities, and pre-paid legal, customer service,
and data entry utilizing Microsoft Office Programs such as
Word and Excel
9/95-6/00 Rite Aid, Various Areas, CA
Supervisor
* Supervised 8-10 employees
* Reconciled cashiers tills and made store deposits
* Opened and closed store
* Data entry into spreadsheets
* Ordered merchandise on computerized database
* Provided customer service including complaints, returns, and exchanges
CERTIFICATIONS:
Fundamentals of Continuous Improvement and Six Sigma
EDUCATION:
1991-1995 Santa Rosa Junior College, Santa Rosa, CA (A.A. and A.S.)
2008-Present Utah Valley University, Orem, UT (Pursuing B.S. degree)
SOFTWARE USED:
ADP Enterprise EV4, HR Anytime, and PCPW, PeopleSoft Payroll and HR, Cyborg
Payroll, SAP for Accounting, Timberline Payroll, AS400, Microsoft Office,
Positive Pay software- BofA, PNC, Chase, eTime1000 and Timesaver on Demand
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