Customer Service Medical

Mirlande Augustin

*** ** *** ** *****, Fl. ***** 786-***-**** abgu5p@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

In-depth knowledge of

medical terminology

Proficient in computer

office package, MS word, MS access, MS excel, MS outlook.

Great ability of

analyze the problem and identify the solution.

Excellent

communication skills both verbally and written with the great ability of

organizational and demonstration skills.

SKILLS:

Customer Service Oriented Trilingual; English, French, and Creole

Recording appointments

Phone Etiquette Advanced inMicrosoft Suite Knowledge of Insurance

Forms/Claims

Office Management Knowledge of ICD-9 & CPT Coding Knowledge of Medical

Terminology

Typing 35 WPM Review Medical Records for Accuracy Certified: OSHA, HIPPA,

& CPR/BLS

Medical Manager

EDUCATION:

ATI College of

Health, Miami, Fl.

Medical Administrative Technology- 4.0 GPA

2/2011

Center for Professional Training and Development, INC.

Certified Nursing

Assistant

3/2008

WORK EXPERIENCE:

Ross Customer

Service Representative Miami,

FL 03/10-11/10

Greeted customers including answering phones and

directed customer inquiries to appropriate party

Answered routine billing questions/issues from

customers

Received and processed all payments according to

standard procedures.

Assisted in the opening and closing of a retail

location which includes; cash handling and deposits

Informed customers about services available and

assessed customer needs

Completed, processed, and maintained applicable

paperwork and records

MC Donald's Cashier

Miami,

Fl 07/07-02/10

Provided good service to all customers by maintaining a friendly

environment

Knowledge of all the products available in the store

Maintained accurate records of the sale of goods and services,

without any errors

Communication between the customer and the management

Received the amount of purchase in form of cash, check, credit

cards, vouchers, or automatic debits

At the end of the day/shift, calculated the total payment

Resolved the complaints of the customer

Performed sorting, counting and wrapping currencies and coins

Made sure that enough cash was available at the counter, for

paying the balance to the customer

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