Engineer Customer Service

DAWN YANG

**** ******* ****

LITTLE CANADA, MN **117

MOBILE: 763-***-****

EMAIL: ******.****@*****.***

CAREER OBJECTIVE:

A challenging position as a Business Analyst where I can gain the

necessary experience for continued advancement in this field with an

organization that I can learn and grow with.

EDUCATION AND CERTIFICATIONS:

M.S. Software Management - University of St. Thomas, anticipated Fall

2014

B.S. Civil Engineering - University of Minnesota, Twin Cities, August

1999

WORK EXPERIENCE:

Horizon Foods Wholesale, St. Paul, MN

Purchasing Assistant, January 2011 - Present

. Reviews inventory and assists with product receiving and

stocking.

. Placement of purchase orders based on client requests.

. Provides customer service to clients as necessary.

. Manages and maintains client relationships.

Short Elliot Hendrickson Inc., St. Paul, MN

Project Engineer, March 2000 - January 2010

. Lead design engineer on municipal, local infrastructure,

site development, and aviation projects.

. Provided economical design solutions within established

budgets and timelines.

. Responsible for preliminary design through completion of

final construction documents, including permitting and

specifications.

. Prepared project cost estimates using Microsoft Excel.

. Communicated project schedules and tasks with team members.

. Successful coordination of design plan production efforts

for medium to large scale local infrastructure projects.

. Ensured adherence to quality best practices and procedures.

. Served as a point of client contact for projects to ensure

client satisfaction.

. Worked as a field engineer on small municipal projects

during construction season.

Minnesota Department of Transportation

Office of Materials and Road Research, Maplewood, MN

Engineering Intern, June 1998 - July 1999

. Collected field information from the test cells on MNRoad

sites.

. Uploaded the data for research programs and designs.

PROFESSIONAL MEMBERSHIPS:

Society of Women Engineers

SOFTWARE SKILLS:

Microsoft Office Excel

Microsoft Office Word

Microsoft Office Access

References are available upon request.

Contact this candidate