Customer Service Human Resources

Tiffany L. Thomas

**** ********* **** ******* **, 30035 404-***-**** **********@*****.***

Over 6 years’ of healthcare experience in large hospitals, operations, and specialty settings. My short -term goal

is to obtain a Masters of Business Administration while working with an exceptional organization. I am a self –

starter with strong work ethics and the ability to improve processes. I specialize in effective project management

and achieving and maintaining a positive perception of the health group or entity.

Summary of Qualification

Customer focus and relation building

Community relations experience

Oral, Written, and Interpersonal communication

Business planning and Management

Efficiently Enter Data

Customer Service /Problem –Solving Skills

Profound skills using spreadsheet/word processing

Good Organization/Time Management

Proficient with Microsoft, Office, Words, Excel, Power Point,People Soft, and NextGen

Knowledge of Policies involving Risk Management, FMLA, HIPPA and Compliance

Maintains accurate Financial records and documentation

PROFESSIONAL EXPERIENCE

Rhynes Accounting & Tax Firm LLC

Accounting, Tax, Bookkeeping, Payroll Processing Company

Human Resources Assistant 2010-Present

Sourcing for prospective candidates utilizing various methods including internet job boards, ad -reply,

networking, direct sourcing and calling

Screening applicants skills as they relate to open positions

Gained Knowledge of HR laws and regulations

Develops working knowledge of HR information data bases

Scheduling phone interviews, on-site interviews, and coordinating travel of remote candidate for

purposes of their interview

Performing background and education investigation and verification, as well as reference verification

Maintain our internal applicant tracking system

Review and analyze pre-employment assessment results to determine job fit

Complete offer packets and appropriate new hires documents as necessary

Coordinate start-date, training, and first-day agenda with appropriate department

Other projects and responsibilities related to general personnel programs

Compiles statistical and payroll data from a variety of sources (time sheets/payroll, salary adjustments,

longevity pay, union, dues, benefits, leave balances, tax deposits) for the purpose of providing summaries to

other personnel, and/or ensuring compliance with established guidelines

Confers with a variety of internal and external parties (employees, County/State/Federal agencies, auditors,

vendors, banking institutions) for the purpose of ensuring accurate payroll processing. Coordinates the

payroll process with other departments and sites for the purpose of delivering services in compliance with

established guidelines

2005 – Present

Piedmont Hospital Medical Record Atlanta, Georgia

Records Technician

Analyzes medical records and ROI request for completeness and HIPAA compliance as it relates to

proper release of information

Analyze and evaluate technology and records management trends in both public and private sectors

Complies with federal, state, and local agency policies, procedures, and regulations: state certification

rules and regulation

Entry into and maintenance in the agency’s official electronic records management system: protection

of vital operating records: and application of microfilm processes or electronic media in document use

and storage

Knowledge of basic medical and legal terminology

Coordinate and reviews request concerning medical information for accuracy and initiates corrective

action if necessary

Reviews documents for compliance, completes or approves transactions, and communicates program

information/regulations to clients

Maintains effective interaction/ communication with patients, nursing staff, and members of t he release

of information staff

Accurately research and respond to inquiries regarding health information

Acting as a liaison between staff for Risk management and Compliance Department

Respond to inquiries related to payments, vendor information and payment status

Collects fees or revenues, disburses payments and posts to appropriate accounts

Provides necessary training, education and materials to new hired employees

Piedmont Hospital Atlanta, Georgia 2004-2005

ER Registration Clerk

Duties include directing patients and non-patients registration scheduling

Coordinate the admission/transfer/discharge of patients in accordance with federal, state and local

regulations, established procedural guidelines.

Telephone management and gathering basic insurance information

Responsible for the day-to-day operations of the front desk

Ensures that the patients are appointed and registered in an efficient manner which develops a p ositive

public relations image

Ensures efficient and courteous collection of patient responsible balances

Cash Balancing

Acts as facilitator for the patient

Registers and schedules patients for diagnostic tests

EDUCATION

Associate of Liberal Arts, Saint Leo University, 2009

Bachelor of Arts in Human Resources Management, Saint Leo University, 2011

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate