Manager Project

Beola L. Lenard

**** ****** **** *********, ** **205

312-***-**** ******@*****.***

Technical Profile

Certifications: MS Technical Help Desk; Computer Technician; Computer End-

user Support Specialist; MS Office User Specialist (MOS); MS Vista Desktop

Administration; Business Writing; Information Technology Terminology; MS

Windows Server '08 Administration; MS SharePoint Portal Server 2003; .NET

Framework 3.5. Systems: Operating: MS Windows platform versions '95 to

Windows 7, Mac Os X, UNIX, and LINUX LIVE; Financial: JD Edwards, Gauss,

PeopleSoft; Microsoft: Office Suite '00 to '11, Publisher, FrontPage,

Project, SharePoint. Corel: Office Suite. Databases: ACT, EMIS, CTVision,

MaxHire, Raisers Edge, VisualGA. Others: Typo3, Joomla, MS Exchange '03-

'07, Vantage System v4-v6; DotNetNuke, JIMA, BIOS,TCP/IP, AdminStudio,

Active Directory, Symantec, Visual Basics .Net, PHP, SQL, Peregrine,

Remedy, Track-it, Log me in, GroupWise, Quicken, Lotus Notes, Quark,

InDesign, Adobe .Suite, Smart Phone Support, etc

Education

DeVry Institute of Technology

Computer & Electronics Engineering

Work Experience

01/2010 TO 8/2011 Kastle Systems Falls

Church, VA

Systems Support Engineer/ Developer (Contract)

. Utilize web content management Systems and application development

frameworks to develop and deploy new, interactive client based .Net

web interfaces and applications integrated with Microsoft products

. Part of the data migration team of the up-gradation of Vantage system,

from v4 to v5 then a deployment of v6 by checking each server (52 PDP-

11's) for errors, server imaging, extraction of data, verification of

data, final check for data by running each system/building

simultaneously with old extracted data to the new then deploying the

data

. Closely coordinate and communicate with other team members to provide

and maintain detailed reference materials and documentation to develop

solutions for training for employees and client users

. Proficient in working with both Windows and web based applications

using .NET Frameworks and work on Windows/web applications that

required multi-threaded environments and custom programming

. Responsible for compiling, linking, troubleshooting and debugging

changes across the servers

. Handled software development, database administration and

manipulation, system administration, PC hardware, software/application

support, user support and daily operations

03/2008 to 07/2009 Symmetry, Inc

Washington, DC

IT Manager/ Junior Recruiter (Contract)

. Installed, configured and managed the network to include the system

planning and design, network performance, connection troubleshooting,

file sever backup and restore, Hosted Exchange/Blackberry Services

maintenance and administration, network performance maintenance, security

monitoring, etc

. Worked with management to develop security policies and conducted network

systems security auditing

. Managed Active Directory i.e., created accounts, reset passwords,

administered policies, deployed softwares/updates, and allowed Access to

different directories

. Took lead for the evaluation of new technologies, purchasing and

implementation

. Created marketing materials, i.e. PowerPoint presentations, marketing

packages, conference signage, etc

. Prepared and maintained confidential government proposals and contracts

. Posted openings on job posting websites and software's i.e., Monster,

CareerBuilder, Dice, Maxhire, etc

. Sourced candidates, conducted phone & face-to-face interview, scheduled

interviews to present to hiring manager, etc

. Performed other duties as needed i.e. Smart Phone support for Blackberry

and Windows utilizing active sync technologies and Hosted Blackberry

Services

11/2007 TO 03/2008 Bill & Melinda Gates Foundation

Washington, DC

Senior Program Assistant (Contract)

. Acted as liaison with internal and external partners, grantees and

consultants, answering and prioritizing telephone calls, email and

mail communications for a senior project manager and a portfolio

manger

. Created extensive presentations and survey summations for the North

East Education team, grantees and consultants

. Compiled and processed expense reports and reimbursements, accurately

and in a timely fashion

. Scheduled high volume of appointments and meetings, managing complex

calendars, and making travel arrangements

. Took team lead with scheduling and planning for events for meetings,

convening's, and presentations, which may include coordinating

arrangements for participants, handling event logistics, preparing &

disseminating materials

. Provided training and support of advanced Microsoft Office products

features throughout the association

9/2007 to 11/2007 General Services Administration (GSA) Crystal

City, VA

Marketing Coordinator, USMC (Contract)

12/2006 to 7/2007 AAAS Washington,

DC

Senior Executive Coordinator (Contract)

. Coordinated all particulars for the MacArthur Foundation conference at

the Washington Hilton for over 150 domestic and int'l grantee

participants, the logistics are to include but not limited to travel and

hotel accommodations, VISA support, hotel scouting and reservation,

conference and meal selection, Created participant informational book all

while staying within the budget, etc

. Organized workshops, lectures, discussions, briefings on Capitol Hill and

other various locations

07/2006 to 12/2006 Grubb & Ellis Company Tysons

Corner, VA

Senior Marketing Assistant (Contract)

. Provided exceptional support to a sr. vice president, two vice presidents

and a sr. associate

. Utilized Quark Xpress, InDesign, Dreamweaver and Illustrator to develop

property tour books, email promotions, informational packages,

presentation proposals and promotional material for potential clients and

owners

12/2005 to 07/2006 AARP

Washington, DC

AIMS Help Desk/Trainer, Financial Systems (Contract)

AARP Integrated Management Systems Help Desk Support

. Supported financial systems conversion roll-out via help desk, desk

side phone as well as via we web conference

. Provided 1st, 2nd and 3rd level support to 2100+ users in the

association

. Analyzed and solved issues, logged tickets to advanced resolvers as

needed

. Utilized Peregrine, a user support application, for ticket logging,

tracking and resolution of tickets

Financial Systems Trainer

. Provided trainings association wide, 2100 + departmental users i.e.

PM, Legal, Memberships, IT, etc

. Roll-out of the Project Bedrock and .NET applications in a classroom,

desk side and web conference environment

. Kept track of trained users in the association by converting excel

spreadsheets into a user friendly MS Access database

. Supported the beta testing for CoA as well as .Net roll-out conversion

of the new financial system

. Handled the logistic of training i.e., delivery of training materials,

created user workbooks, web conferences, etc

. Developed and designed customer relations marketing tools

04/2005 to 12/2005 Jones Lang LaSalle

Chicago, IL

Executive Assistant (Contract)

06/2004 to 04/2005 BenefitMall

Chicago, IL

Sales Coordinator (Contract)

. Acted as chief liaison between national healthcare insurance carriers and

brokers

05/2003 to 04/2004 OKW Architects, Inc.

Chicago, IL

Office Administrative Assistant

04/2001 to 5/2002 The Heartland Institute

Chicago, IL

Managing Editor of PolicyBot/ Sr. Technical Administrator

PolicyBot is a website, a database comprised of over 50,000+

research materials from the nations leading think tanks and advocacy groups

in the United States

. Web administration duties i.e., publishing new content, site maintenance,

data archiving, troubleshooting, etc...

. Provided help desk support and provided additional support where

necessary to users of PolicyBot via email, phone and mails utilizing

Remedy

. Troubleshot and solved system problems of Windows NT and 2000 network,

installation of upgrades and new softwares, fixes, as well as maintaining

network printers, scanners, etc

. Created extensive presentations in PowerPoint for various meetings

. Database Manager: ACT, Access and Paradox. Converted from Paradox to

Access

. Preformed market research from donor, members and sponsors. Oversaw

project schedule questionnaire and summary analysis.

. Reported survey results to the head staff members

10/1999 to 04/ 2001 The CIT Group

Chicago, IL

Help Desk, Assistant Manager

. Assisted in the development of team leaders enabling them to set

technical goals, monitor, mentor, and coach and assist team members to

deliver quality support

. Resolved escalated internal, customer and vendor problem calls or mails

into the help desk management system by providing all levels of support

necessary

. Developed a method to aid feedback to team members on issues i.e.

customer service, communication and technical skills, in order to

increase the quality of support delivered

. Created and maintained user/training manuals on new software's and

technologies introduced

. Provided reports to Management regarding system related issues faced by

users to improve the performance

. Coordinated workflow by overseeing 12 Help Desk agents

09/1996 to 10/1999 Donald Bruce & Co

Chicago, IL

Help Desk Associate

. Offered 1st through 3rd level hardware and software support utilizing

Remedy to monitor updates, creation, escalation, resolution of tickets

and the final close out of tickets

05/2009 to Present Beola Le'Shaun

Owner/Artist Management/ Event Coordinator/Web Designer/Webmaster/Public

Relations

www.IAmRobertAllen.com; www.BlitzEventsDC.com

2007. Secret Interim - Status Unknown

US Immigration and Customs Enforcement

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