Customer Service High School

Andrea Schroeder

Phone: 630-***-**** E-Mail:

****************@*****.***

Address: *** ************ **. ******, **

60543

Experience

Mar 2010- June Patient Accounting Representative at Carle Foundation

2011 Hospital - Urbana, Illinois

Trained to use and assist with implementation of EPIC

Prelude and Resolute medical records, registration and

billing software

Provided technical oversight for fellow employees in

transition to new electronic medical record software as an

EPIC lead

Aug. 2009 - Mar. Examined patient accounts to ensure that each insurance pays

2010 promptly and properly

Patient relations and customer service

Business Service Representative in Emergency Room at Carle

Foundation Hospital - Urbana, Illinois

Gained competency in patient registration for emergency room

Aug. 2008 - Dec. patients

2008 Proficiency regarding types and use of various insurance

companies

Provided patient relations services through telephone calls

and answering visitor questions

Marketing Intern at Provena Covenant Medical Center -

Summers of 2006, Urbana, Illinois

2007 & 2008 Compiled and developed weekly hospital wide newsletter and

monthly CEO report using Microsoft Publisher

Updated physician profiles for the physician referral system

Supervised media during potential news releases

Photographed patients and new construction for Publications

and Presentations

Assistant at Health Promotion Network - Elmhurst, IL

Developed a database of company articles on Excel and

cataloged the hard copies

Member of R&D team for Prevention Update: A Guide to Living

Well in Today's World (

Edited a script for an informational DVD that was published

Created copies, answered and returned phone calls, and

coordinated mail room shipments

Leadership

August 2005- June Volunteer Leader and Team Leader for YoungLife (Outreach

2011 Ministry for High School Students) - Champaign IL

Developed curriculum and executed weekly meeting to train

college freshman for their leadership roles.

Volunteered a minimum of 12 hours per week

Participated in leadership meetings and planning activities

with other team leaders

Prepared, planned and produced weekly youth meetings

Interacted with high school students and met with them twice

a week

Assembled and executed a weekly bible study

Skills

Software: Word, Excel, Microsoft Publisher, Visual Basic for

Excel, PowerPoint, some Photoshop, EPIC Hyperspace

electronic medical records

Language: Some Spanish knowledge in writing and speaking

Other: Excellent customer service, telephone operation and

communication, shipping and mailroom competence.

Intermediate photography experience.

Education

May 2009 Graduate University of Illinois at Urbana-Champaign

Bachelor of Science in Community Health

Concentration: Health Planning and Administration

Major GPA: 3.75 / 4.0 Cumulative GPA: 3.4 / 4.0

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