Software Technical Support

NATHANIEL A. BARNOR

***** ****** ***** **, *******, MD 20602

Phone: 609-***-****; Email: *********@*****.***

SUMMARY OF QUALIFICATIONS

. Computer specialist with more than 15 years of comprehensive knowledge

and experience in technical support systems and administration.

. Expertise in network configuration and integration. Ability to assist

in all facets of hardware and software conversions, including

customization, support, cabling, training and installation.

. Extensive technical hardware and software background, with ability to

independently master new software and hardware, initiate

troubleshooting process, and solve a variety of technical support

issues.

. Reliable team member adept at assessing problems and systems

requirements toward developing effective solutions to meet end user

needs. Proven ability to work well with diverse populations.

PROFESSIONAL EXPERIENCE

SHI INTERNATIONAL CORP.

Configuration Technician, 4/08- 07/11

. Build and configure new hardware, install and update software

packages.

. Test and troubleshoot mechanical problems with configured systems and

assist end users.

. Install and maintain computer hardware and telecommunication devices.

. Troubleshoot and maintain maintenance of computers, monitors, laptops,

printers and smart drivers.

. Replace damaged parts of computers with new ones

. Build, install, test, and support PC's and laptop peripheral operating

systems and applications.

. Deploy desktops and laptops using Symantec Ghost imaging.

. Assist with small and large scale PC related project.

NATCOM INTEGRATED SYSTEMS

Consultant, 09/00 - present

. Build computer systems from shell up. Installed and identified

malfunctions through extensive diagnostics and repair of all types of

components for multi-level systems.

. Provide customized user training in software applications for public,

private and non-governmental organizations. Negotiate agreements and

partnerships with international technology vendors for product

purchase, delivery and resale to small businesses and private clients.

. Provide media support services (i.e. video filming, editing and

conferencing for large-scale events and meetings).

. Remotely troubleshoot technical problems.

VONAGE HOLDINGS CORPORATION, Edison, NJ

Technical Support Specialist, 8/05 -1/06 (contract)

. Assisted in the complete relocation of new office headquarters for

over 1,000 employees.

. Installed and maintained hardware and software, configured network

cards and TCP/IP, installed service packs.

. Managed technical trouble-shooting for employees including helpdesk

functions, hardware and software issues, installations and general

user support.

Nathaniel A. Barnor

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NETWORK COMPUTER SYSTEMS (formerly Digital Computers), Accra, Ghana

Computer Technician, 9/97 - 07/04

. Repaired and updated existing systems by installing network interface

cards, driver configurations and memory upgrades and additional fixed

storage space.

. Provided installation and configuration of network cards, trouble-

shooting of PC's and modifications of desktop systems.

. Provided user training and skill development in a variety of office

applications (i.e. MS Office MS Word, Access, PowerPoint, and

Publisher).

. Trouble-shooted PC and server issues.

. Installed, upgraded and configured networks for major clients

including EcoBank, Social Security Bank of Ghana and Agricultural

Development Bank.

. Developed and implemented software-training programs for employees and

external clients.

TRAINING

Network Computer Systems, Certificate in PC Repair and Maintenance, 5/99.

Network Computer Systems, Certificate in Microsoft Windows NT, 5/99.

RELATED INTERESTS

Technician, KCNJ Media & Technology Support Services Team, 10/04 - 12/09.

Media Consultant, S & S media Concepts, 1/00 - 10/09.

TECHNICAL SKILLS

. Operating systems: Windows 7, Windows Vista, Windows XP, 2000, ME, NT,

98, Windows 98/2000, Apple Macintosh.

. Applications Software: Dreamweaver, MS Office (Access, Excel,

FrontPage, Publisher, Word, Outlook, PowerPoint), Page Maker, Corel

Draw, Apple Final Cut Pro.

. Hardware: Intel windows based PCs, Mac, hard drives, CD-ROM'S, video

boards, multimedia devices, SCSI devices, LAN, various Ethernet

networking devices, HP and laser printers.

REFERENCES ARE AVAILABLE UPON REQUEST

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