Customer Service Sales

Alicia Higgins

** **** *** *******, ************* 02771

401-***-**** ? ******@*********.***

SUMMARY

I have 10 years of experience working in the home decorating and

furnishing retail industry. During this period, I have been involved with

the sales and management of the various locations and directly

responsible for sales, staff training and scheduling, cash management,

visual merchandising, customer service, goals and budgets.

EXPERIENCE

Gifts Department Team Leader

2009-Present

Bass Pro Shops

Foxboro, MA

. Assist Group Sales Manager in ensuring customer service, merchandise

presentation and department operations are up to company standards.

. Set up and maintain all visual displays with in the gifts department.

. Assist in the management of 8 people employed within the department.

. Process all inventory and adhere to merchandising guidelines provided by

the company and store management.

. Manage and maintain Sunglasses and Jewelry kiosk, as well as the

furniture special orders within the department.

Accomplishments:

. Participant in Team Lead University at Bass Pro Shops corporate offices

in Springfield, Missouri in September 2010

. October 2010 STAR of the Month

. One of eight selected to win best visual presentation contest for a

product of the month contest out of 55 stores.

. May 2011 Associate of the Month

Color Station Manager

2008-2009

Benjamin Moore & Company

Providence, RI

. Provided color consultations to customers and referred them to their

local retailers to buy Benjamin Moore products.

. Managed all sales and administrative functions of a sales and

demonstration 'kiosk' located in the Providence Place Mall.

. Trained and supervised 5 employees and ensured their adherence to all

policies and procedures.

. Received, processed and maintained all inventory at kiosk, as well as

maintaining the overall appearance of the color station

. Traveled within the local area market to establish a relationship with

local retailers.

Assistant Store Manager

2001-2008

Pier 1 Imports (2004-2008)

RI & MA locations

. Assist Store Manager with all aspects of running a million dollar

store on a daily basis

. Supervised 15 associates and ensure adherence to all policies and

standards

. Received and processed extensive inventory and shipments on a weekly

basis

. Led planning and execution of seasonal transition of merchandise

. Interviewed, hired and trained new associates

Accomplishments:

. Sales Associate of the Year, 2006

. Consistently received strong semi-annual performance reviews

. Instrumental in the successful opening of a new store location

Sales Associate

Pier 1 Imports (2001-2004)

. Assisted customers with merchandise selection

. Demonstrated commitment to service excellence as well as strong

communication and problem-solving skills

. Managed and maintained inventory, merchandise delivering and

stockroom.

. Assisted management in creating merchandise layouts and displays to

enhance the experience of customers and promote sales

Accomplishments:

. Earned promotion to managerial responsibilities

. Sales Associate of the Year, 2003

EDUCATION

Providence College

Providence, RI

. Bachelor of Science, Business Administration

May 2008

. Worked full time while attending the evening school division

Rhode Island College Providence, RI

. Classes towards bachelor's degree

2004-2005

Community College of RI Warwick, RI

. Associate of Science, Business Management

2004

COMMUNITY SERVICE

Volunteer (100+ hours)

Providence, RI

Rhode Island Hospital June-

September 1999

. Provided care for children of parents receiving clinic treatment

. Interacted with patients throughout the hospital through

distribution of books

. Demonstrated strong communication and organizational skills in

interactions with medical staff, administrators, patients, and

children

COMPUTER SKILLS MS Word, Excel, PowerPoint, Outlook

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