Customer Service Sales
Resume:
ELIZABETH L. PETRELLO
North Hollywood, CA *****
**********@*****.***
I bring multifaceted skills, self-motivation, strong organizational
abilities, discretion, and an awareness of deadlines to my work. I'm quick
to learn and implement new techniques and procedures, and have experience
dealing with a wide variety of personalities. I enjoy working with people,
and am business and computer literate, having worked in a variety of
professions, including: sales, insurance, medical practice, manufacturing
and material distribution.
PROFESSIONAL EXPERIENCE:
Office Manager: High end plumbing fixtures - "all duties and functions of
office and warehouse". Successful completion of multiple competing tasks
and demands within deadlines, Good phone and communication skills, _
Complete knowledge of customer base, vendor relationships, key contacts,
and products offered.,, provide price quotations, use of wide variety
of software applications including but not limited to industry and client
specific websites and software, assist and train clients in use of
manufacture website navigation, Entry of current client and product
information into outside company specific databases, Manage and report
slush funds, Gather, compile and distribute monthly sales numbers, provide
product and technical information and specifications, process customer
transactions, Obtain accurate ETA information from vendors, relating to
shipment dates and expected date of delivery, Monitor scheduled shipment
dates, Contact customers following sales to ensure ongoing customer
satisfaction and resolve any complaint, fill literature requests, create
and maintain customer files, Assist in scheduled physical inventory
counts, Pulls and prepare orders for shipment., Fill work orders, purchase
orders and sales orders, Examine and inspect stock items for wear or
defects, reporting any damage to supervisors, . Keep records on damage of
stock. Fill material requisitions, Unload store stocked item in warehouse,
Verify inventory with physical counts of stock, and investigate
discrepancies or adjust errors. Create international and domestic shipping
documentation, work with delivery personnel.
ACS Marketing, May 1, 2006 - May 1 2010 - Laid off
Organization Director: Arrange personal and small business office into an
organized system. This includes creating a file system, phone message
collection protocol, implementing a computerized bookkeeping system
(QuickBooks, Quicken, other pre-packaged), minor website creation, sort and
answers all physical and electronic mail and bring to current either by
payment, deposit, or reply. The Lone Arranger, December 2005 - May 2006 -
Company dissolved
Billing Coordinator: Duties include but are not limited to - Coordinating
with the office billing liaison, Process final billing, Maintain billing
manual logs, Generate reports, Convert data from DOS to Windows based
program, Input and assist with disbursement issues, Assist Attorneys and
Secretaries with billing questions and requests Compile data, compute fees
and charges, prepare invoices for billing purposes. post data and keeping
other relevant records. clerical duties including, but not limited to:
receiving, processing and printing Billing Summary Reports, verifying the
description and dollar amounts for accuracy to ensure compliance with
clients' billing protocols; Balancing billing worksheets on a monthly
basis, ensuring accuracy of dates, verify service description ensures
compliance with client's billing protocol
BCS Systems - June 2003 to November 2005 - Laid off
Bookkeeper/Office Manager: plan, organize, and prioritize work and tasks
assigned to office staff. Relieves employer of administrative detail -
schedules appointments; transcribes letters, reports, and meeting minutes;
compose and type routine correspondence and reports; performs mid-range
bookkeeping functions; screen telephone calls and greet visitors.
Wish You Were Here Film and Video, April 2000 - June 2003. - Laid off
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Personal Assistant to Managing Principal: resolve complaints and act as
customer service representative for employer VIP accounts; prepare
confidential documents and bids; provide assistance with special projects;
overall office work that included organizing meetings, travel scheduling,
preparation of correspondence, taking phone calls and updating reports.
Trident Communications, January 1998 - April 2000. -Left for entertainment
position
Practice Manager: manage patient scheduling for optician; design and launch
marketing and advertisement campaigns; build and maintain resource files
and databases; negotiate with vendors, including facilities contracts and
leases; keep open communications with other practices and investigate leads
and referrals. Valley Contact Lens, January 1994 - January 1998.
Business did not recover financially after earthquake - business closed
Customer Service: track the progress of multiple projects from conception
to distribution; sign-off on proofs and work with print vendors; create and
maintain production schedules; process orders for shipping and invoices as
well as to vendors; respond to all incoming calls and greet customers;
generate reports on functions such as order processing, shipment
activities, sales, and daily warehouse activity. Integrated Business
Systems, December 1990 - October 1993. - Business closed
Senior Underwriter: management of 10 employees, evaluate applications and
endorsements according to company guidelines to determine acceptance,
denial, or modification of risk coverage; analyze claim referrals and loss
histories to determine eligibility for coverage or reveal patterns/trends
and take action according to level of authority.
Republic Insurance Group, November 1985 - 1990. - Company left California
EDUCATION:
Executive Administration (1984 - 1985). Waterson College, Sherman Oaks, CA.
AA Psychology - social sciences (1981 - 1983). Cambridge Professional
College,
Van Nuys, CA .
SKILLS:
Microsoft Office, Office Suite, Various accounting programs including
QuickBooks, Quicken and Money Management, Various Custom Industry Specific
Software, Manufacturer/Company specific software, Typing (43 WPM),,
Quality Composition Ability, Accurate E-Filing/
Dinosaur skills such as 10-Key, Copy Machine, FAX Equipment, Accurate
Filing
SALARY REQUIREMENTS:
$16.50 per hour with an acceptable benefit package: $18.50 if limited or no
benefits are provided. Salary negotiable for flex-schedule, limited
commute or telecommuting positions.
HOBBIES:
Horsemanship (dressage, carriage driving and trail); animal husbandry,
boating, hiking, camping, reading, creative writing, time with friends.
NON-PROFIT
Board Director - ETI 10 Lakeview Terrace California - 2006 to present
References provided upon request
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Elizabeth Petrello
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