Customer Service Administrative Assistant

N IKEETA L. BRADLEY

*** **** ******* ****** 215-***-****

Philadelphia, PA 19120 *****************@*****.***

Teacher / Administrative Professional

Several years of progressively responsible experience in providing administrative and educational services.

Excellent interpersonal skills; diffuses sensitive issues in a caring and effective manner. Effective communicator;

able to convey a variety of concepts to diverse groups both verbally and in written documentation. Experienced in

coordinating events; works well within a team environment or autonomously. Performs well in high stressed

situations; conducts oneself in a professional manner at all times. Highly adaptable and efficient; believes in using

time wisely.

Professional Experience

School District Of Philadelphia

Substitute Teacher (5/10-present):

• Prepares daily and weekly lesson plans for elementary school children

• Educates students on core curriculum and test preparation; develops activities that inspire creativity.

• Encourages students to challenge themselves and tap into their inner strengths.

• Fosters a strong sense of community, good citizenship, mutual respect, and conflict resolution.

Spear, Greenfield & Richman

Receptionist/Administrative Assistant ( 6/08 – 5/10)

• Provided administrative and front desk support for an active law firm.

• Managed calendars; scheduled appointments, conferences, depositions, and arbitrations

• Welcomed and announced clients, managed multiple phone lines, conveyed information.

• Handled documents of sensitive nature, managed paper flow, ensured timely and effective distribution.

• Utilized Microsoft office suite for producing reports, correspondence and presentations; processed

financial documents such as accounts receivable and client settlements.

Ikon Office Solutions

Customer Service Representative (6/06 – 4/07)

• Received a high volume of incoming documents & packages for distribution throughout campus.

• Operated large capacity copier equipment; duplicated extensive educational & administrative

documents.

• Utilized online systems and databases to retrieve originals and document components.

• Produced finished products including complex booklets combining black, white and color copy,

technical user guides, educational documentation, advertisements, signage, etc.

• Handled special and customized requests according to client specifications.

Prudential Financial

Transaction Processor (10/01 – 10/04)

• Entered check transactions (loan payments); processed and encoded checks in preparation for bank

deposits

• Consistently reached and exceeded hourly quota requirements.

• Contacted customers directly to resolve any discrepancies and respond to inquiries.

Education/Technology

Education: Temple University, Philadelphia, PA

Major: Criminal Justice Graduated: 2000 (Bachelors)

Technical Skills: Microsoft Office Suite (Word, Access, Excel, PowerPoint), Lotus Notes, WordPerfect,

Microsoft Outlook, Various email applications, etc.

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