Customer Service Quality Control

M aurice a. Dunning

**** ********* ***. ***.* Vestavia H il ls, AL. 35216 205-***-****

M *************@*****.***

Objective

Full-Time Customer Service Specialist

education

- Huffman H igh-school

- University of Montevallo, BFA, 2007

Employment H istory

Customer Service Specialist, AT&T Mobility 12/1/2009 P resent

Hoover, AL

- Answer customer / client requests or inquir ies over the telephone concerning billing, equipment,

a nd claims

- Required to work in one or multiple queues from various customer contact channels and

advertisement campaigns

- Continually maintaining working knowledge of AT&T’s increasing portfolio of company products,

services, and promotions

- Assist with new employee t raining in regards to both AT&T and call center rules and regulations

- Known for maintaining an overwhelmingly positive attitude in a high call volume, high stress

environment

- Exceptional customer service remains my primary focus

Server, Ruby Tuesdays, Inc. 10/1/2008 7/1/2009

Bessemer, AL

- Gladly cleaned and performed small maintenance duties before and after serving shifts

- Served customer’s food with a level of professionalism that always showed a genuine care for their

overall dining experience

- Also worked “TueGo” shifts which included processing orders from the phone for both small

families and large catered events

Logistics Agent, OfficeMax 1/1/2008 6/1/2008

Bi rmingham, AL

- Worked with t racking system programs to better account for both inbound and outbound inventory

- Coordinated returns for damaged products and ensured quality control for outbound shipments as

well

- Provided customers creative solutions with our OfficeMax printing services

- Gave customer’s informed recommendations for OfficeMax furniture based on their discovered

needs

Activities

- Japanese Language Studies

- Volunteer Counselor, Juvenile Youth Detention Center, Birmingham

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