Customer Service Manager
Resume:
SARA C. TAYLOR
Texas City, TX **546
****.*********@*****.***
Objective:
To obtain a professional occupation while attending college.
Education:
Alvin Community College, Alvin, TX Pursuing degree in Medical Science
Expected Graduation – May 2012
San Jacinto College, Houston, TX Certified Esthetics Specialist 2008
Skills:
• Diligent, detail-oriented individual; knowledgeable of all office functions
• Excels at multi-tasking in a fast-paced environment
• Superior telephone, customer service, and computer skills with proficiency in MS Word,
Excel, Outlook, PowerPoint, and select specialized system programs
Experience:
Office Assistant
Lobo Gymnastics-Active, Houston, TX 2010-2011
• Answered client phone calls and gave information on offered programs, classes, and
prices
• Coordinated client personal information, class scheduling, and tuition billing for
recreational classes, after-school programs, and private kindergarten classes
• Assisted greatly in creating promotional advertising and marketing
Student Assistant
ACC Learning Lab, Alvin, TX 2009-2010
• Answered phones, filed staff and faculty documents, greeted students, signed students
into and out of lab via computerized identification scanner
• Minor academic and computer-skill tutoring
• Occasional supervision of testing facility
Spa Coordinator/Assistant Manager
Bergamos Spa Retreat, Friendswood, TX 2007-2009
• Answered phones
• Scheduled client appointments via computerized scheduling system
• Scheduled large client-party events
• Trained and supervised a staff of ten
• Handled product sales and retail
Floor Manager
Shipley Donuts, Friendswood, TX 2003-2007
• Answered phones
• Greeted and attended to customers
• Handled company finances and operation while substituting for store owner
• Handled staff scheduling; trained and supervised a staff of eight
References available upon request
Professional References:
Montip Mahasena
Store Owner
Shipley Donuts
212 South Friendswood Drive
Friendswood, TX 77546
Dr. Lynda Vern
Reading Department Chairman
Alvin Community College
3110 Mustang Road
Alvin, TX 77511
Personal Reference:
Michael Jansen
Aeronautical Engineering
NASA Johnson Space Center
2101 NASA Parkway
Houston, TX 77058
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