Customer Service Software

Ric Kube

**** ***** *** ***

Newton, NC *****

253-***-**** (cell)

abgu4i@r.postjobfree.com

Objective: An interesting position with a growing company

Accomplishments:

Training

Computers

Troubleshooting

Customer Service

Employment: St Martin's University Lacey, WA 98503

Technology Supervisor 10/1/2002 to 08/17/2011

Responded as first contact for helpdesk in library for software and

hardware problems.

• Executed daily operations of preparing library for opening

Oversaw the daily performance of computer systems.

Wrote, designed and produced guides for inclusion on website

Developed training materials and procedures, and trained users in

the proper use of hardware and software.

Instrumental in working with ITS in re-imaging library computers.

Conferred with staff, users, and management to establish

requirements for new systems and modifications.

Trained and managed eight work study students and achieved

significant improvements in their productivity.

Read technical manuals, conferred with users, and conducted

computer diagnostics to investigate and resolve problems and to

provide technical assistance and support.

Trained staff in using Microfiche/Microfilm reader printer.

Trained students in using scanning and disk burning equipment.

Set up equipment for employee use, performing and ensuring

proper installation of cable, operating systems and appropriate

software.

Installed and performed minor repairs to hardware, software, and

peripheral equipment, following design and installation

specifications.

Successfully handled software and hardware troubleshooting

Answered users' inquiries regarding computer software and

hardware operation to resolve problems.

Referred major hardware and software problems and defective

products to ITS for service.

Prepared evaluations of software and hardware, and recommended

improvements and upgrades.

Sold software to students, staff, and faculty

Read trade magazines and technical manuals, and attended

conferences and seminars to maintain knowledge of hardware and

software.

Represented the library on the campus safety committee.

Maintained 80 library computers as first tier support then reported

major concerns to ITS

BCTI Fife, WA

Evening Instructor (part time) 8/1/2002 to 8/31/2004

Executed daily operations of teaching students MS Office

programs.

Instrumental in training "at risk" students to pass A+ examination.

Trained up to 15 students at a time in the skill of computer repair

and achieved significant improvements in their productivity.

Monitored and recorded student progress.

Seattle Lutheran High School Seattle WA

Technology Director 7/15/1999 to 5/15/2002

Oversaw the daily performance of computer systems.

Instrumental in setting up school-wide network and setting up

computer lab.

Trained 15 staff and faculty and achieved significant improvements

in their productivity.

Trained grade 91-12 students in Microsoft Office programs.

Trained grade 9-12 students in web page design.

Trained grade 9-12 students in Visual BASIC.

South Texas Community College McAllen, TX

Instructor/Program Chair 5/15/1994 to 5/31/1999

• Over saw Business Computer Systems program

• Advised students which classes they should take for their chosen

career

• Taught MS Office programs (Excel & Word) to over 90 students

• Taught Web page design

• Taught MS Access

• Trained students in computer troubleshooting and repair

Education: George Washington University Washington, DC

Masters in educational Technology Leadership

• Major in Educational Technology Leadership.

• GPA: 3.28.

University of South Australia Adelaide, South Australia, Australia

Graduate Diploma in Educational Use of Computers

Major in Educational use of Computers in the Classroom.

Grade Point Average: 4.0

Wrote a program to be used in school library to print out catalog

cards for books.

Concordia College St Paul, MN

Bachelor in Education

• Major: Elementary Education.

• Minor: Biology.

Community: Working knowledge of computer repair, MS Office Programs,

Webpage Design (using SharePoint Designer or HTML.

Work well in a high pressure environment.

Talented in diagnosing computer related problems.

Strong training skills.

Skilled with computer systems and software.

Received Educator of the year award for my work with college's

Education students.

Honest, friendly, outstanding communication skills.

Friendly - can get along well with others.

Dependable - can work without supervision.

Dedicated and meticulous.

Computer literate - can quickly learn new software.

Can easily break a large project down into smaller pieces, prioritize

goals, work under short deadlines without sacrificing creativity.

Able to work independently.

Able to follow directions.

Able to work with others toward a team goal.

Hobbies: • Building computers

• Collecting Old Time radio programs

• Collecting pulp magazine reprints

• Book binding

References: Available upon request

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