Customer Service Safety
Resume:
P.O. Box ***** Barrigada, GU *****
671-***-**** (home)
*******@*****.***
(cell)
Kiruu Rose Wachi Tell
Objective
To work for a company where I can apply my customer service skills
in addition to expanding my knowledge of new abilities and
expertise. A company with such an excellent reputation, with the
intention of securing a profession with the opportunity of
challenges.
Experience
Jan. 2008 - Jul. 2011
Unlimited Services Group
Saipan, MP
Passenger Service Agent
Thorough understanding of airport operations.
Assist customers by checking them in along with baggage's as well as
issuing their boarding passes
Handle reservations, ticket changes, rebooking of flights.
Issued tickets and handled sales for departing or arriving
passengers.
Releasing the flights while providing professional customer service
to each customer.
Meet and greet flights, assist both in-bound and out-bound
passengers.
Assist the gate agents with boarding and serving refreshments to the
out-bound passengers.
Meet unaccompanied minors and special handling passengers; assist
them with their baggages.
Provide information on flight departure and arrival times; directed
passengers to luggage area.
Assist with cabin cleaning
Assist with security checks of the aircraft.
Comply with other airline's operating and safety procedures and
policies.
Meet Company dress code at all times while representing the Company
either on or off duty.
Completed all reports and filed all documents.
Prepared and documented flight manifest
Compiled and input data to be entered; made any vital corrections if
needed.
Assist passenger with missing or damaged bags; file claim reports.
Call passengers for delayed or cancelled flight; rebook passengers'
flights if necessary.
Handle incidents reports efficiently and thoroughly.
May 2005 - March Taga Air Charter Services Saipan, MP
2008
Station Agent
Thorough understanding of airport operations.
Follow and enforce security and hazardous material regulations as
to ensure the safety of customers and Company property.
Maintain a clean facility to guarantee a safe operating site.
Provide safety of customers and employees any time they are in the
company grounds.
Comply with other airline's operating and safety procedures and
policies.
Marshal aircraft; load and unload aircraft; arrange luggage.
Assist passengers and present information to customers with travel
information such as brochures, guides, maps, directories.
Contact hotel for any information regarding arriving passengers.
Provide information on flight departure and arrival times; directed
passengers to luggage area.
Helped passengers with special assistance.
Issued and checked tickets and travel documents; checked baggage for
size and weight as well as passengers.
Directed departing passengers to departure area; arriving passengers
to arrival area.
Meet Company dress at all times while representing the Company
either on or off duty.
Completed all reports and filed all documents.
Prepared flight manifest
Compiled and input data to be entered; made any vital corrections if
needed.
Oct. 2005 - Jul. Martha's Retail Shop Saipan, MP
2006
Cashier
. Resolve customer's complaints.
. Balanced cash at end of shift.
. Receive and receipt a selection of payments.
. Prepare daily cash reports and balance cash bank, settle
all cash, receipts, credit card receipts,
checks to observe any out of balance problems.
. Receive daily invoices and input daily report.
. Computed and recorded overalls of transactions.
. Counted money at every beginning of shift to ensure the
amount was correct; and there was
enough change funds.
. Issued receipts, refunds, or credits for customers.
. Assisted customers for any carry-out services.
. Greeted customers entering the store.
. Stocked shelves; marked items.
. Assisted supervisor and accountant with recording, filing
paperwork.
. Maintain clean area at all times.
Aug. 2005 - Dec. Marianas Resort & Spa Saipan, MP
2005
Front Desk Clerk
. Receive and document paperwork.
. Assist guest complaints in a professional manner.
. Responsible for answering phone calls and taking messages.
. Check guest in and out in a timely manner.
. Make certain that guest reservations are given correctly.
. Inform superior for any guest or employee concerns without
holdup.
. Maintain a clean surrounding.
. Enter daily report and correct any errors made.
. Completed all call logs and reports.
. Transferred calls to proper staff
Aug. 2003 - Feb. Pacific Island Aviation Inc. Saipan, MP
2005
Flight Attendant
. Promote airline industry.
. Provide assistance to the passengers to and from their
destination.
. Responsible for all phases of passenger safety and
in-flight services.
. Communicate well with passengers and provided information.
. Solved problems and answered questions in a professional
manner.
. Ensure that all FAA regulations pertaining to in-flight
service are followed.
. Assisted pilots and other flight crew.
. Provide assistance to parents with children or infants to
ensure comfort at all times.
. Completed safety inspections prior to take off and
landing.
. Trained at first aid with ability to provide when
necessary.
. Responsible for safety checks on passengers luggage
. Successfully completed weeks of training of safety
procedures.
. Responsible for maintaining a clean cabin.
. Preformed other duties as assigned.
Education
Apr. 2009 - Present
University of Phoenix
Online
Criminal Justice
. CRIMINOLOGY, POLICING THEORY AND PRACTICE, CRIMINAL LAW,
CRIMINAL PROCEDURE, INTERPERSONAL COMMUNICATION, CRIMINAL COURT
SYSTEMS, INSTITUTIONAL AND COMMUNITY CORRECTIONS, CRIMINAL
ORGANIZATIONS, JUVENILE JUSTICE SYSTEMS AND PROCESSES, ETHICS IN
CRIMINAL JUSTICE, CULTURAL DIVERSITY IN CRIMINAL JUSTICE,
CONTEMPORARY ISSUES IN CRIMINAL JUSTICE, FOUNDATIONS OF CRIMINAL
JUSTICE, FOUNDATIONS FOR GENERAL EDUCATION AND PROFESSIONAL SUCCESS-
MATH 208-MATH209
Aug. 2002 - May. Northern Marians College Saipan, MP
2004
Liberal Arts
. English, Math, Japanese, Word Processing, Computer
Programming, Keyboarding, Photography,
Computer Skills
By using computer-based technologies to manipulate, create, store
and retrieve information to express ideas and communicate with
others.
. Microsoft Word, WordPerfect, Excel, Lotus, Microsoft Explorer,
Power Point, Internet, Email, Word Processing, Spreadsheets,
Multi-media and Graphics.
Qualifications
Excellent customer service experience.
Strong capability to understand and carry out instructions.
Excellent communication skills.
Quick study.
Ability to work as a team.
Ability to work well under pressure.
Strong ability to analyze and solve problems in a professional
manner.
Ability to handle and deal with angry and furious customers.
Profound aptitude to communicate verbally and in writing.
Excellent people skills and positive working attitude.
Reflective skills at looking for ways to help others.
Flexible schedule.
Profound sense of honesty, reliability, dependability, cleanliness,
neatness.
Capable of meeting deadlines.
Computer Literate; strong computer experience with exceptional skill
to type 50+ wpm.
Capable of reviewing forms and other documents for completeness
Competent of typing office documents
Properly maintaining office files and records
Excellent capability of maintaining transaction logs
Capable of gathering data for routine reports
Excellent capability to lead and train staff.
Good filing and organizational skills.
Experience in handling confidential paperwork.
Federal Aviation Administration Flight Attendant Certificate.
American Red Cross First- Aid certified.
Hazmat Training Certificate.
CDT Non-Deadly Force Technique Certificate.
Reference
Roman Borja
Transportation Security Administration
Saipan, MP
Veronica Acosta
IT&E Corporation
Saipan, MP
Danielle Koch
Transportation Security Administration
Tamuning, GU
Contact this candidate