Customer Service Sales
Resume:
Todd J. Ross
*** *. ****** ***** ***** . Chandler, AZ 85249
***********@***.*** . 480-***-**** (H) . 602-***-**** (C)
Executive Management
Operations Management . Personnel Development . Sales Optimization
Highly accomplished executive with over a decade of experience in
operations, P&L management, and strategic planning with both distribution
and retail organizations. Results-oriented, decisive leader, with proven
success in increasing sales, reducing costs, and improving personnel
performance. Track record of exceeding annual quotas and securing optimal
contracts. Exceptional interpersonal and negotiation skills, evidenced
through prosperous vendor, client, and internal relationships.
Core Competencies
.1 P&L Management .2 .5 Strategic Business .9 Account Management .10
Warehouse Management Planning .6 Vendor Leadership and Team
.3 Purchasing .4 Negotiation .7 Inventory Building .11 Mentoring and
Distribution Management .8 Cost Coaching .12
Reduction Troubleshooting
Professional Experience
PRO VITAMINS LLC- Chandler,AZ
Nov 2008-Present
Retail health food stores
Regional Sales Manager
Manage health food stores in regional market. Maintain all inventory levels
to meet customer demand.
Responsible for all purchasing decisions for each location. Meet with sales
representatives to
negotiate price and set displays for each store. Coordinating all
advertising and marketing
programs to maximize sales objectives.
Key Achievements:
1 Increased sales by 12% with extensive marketing campaign.
2 Established Key Vendor Relationships.
NATURAL RESOURCES DISTRIBUTING - Chandler, AZ 1992 -
Nov 2008
Health food distributor with annual revenues of $25 million.
General Manager /Director Of Sales 11/96-Nov 2008
Full responsibility for bottom-line factors, including daily operations,
long-range strategic planning, purchasing, P&L, shipping and receiving, and
personnel development. Manage/maintain budget and oversee all ordering
decisions for a 120-line, 6,000-product warehouse (totaling 3 million
units). Coach, mentor, and supervise 24 employees. Direct customer service
team to ensure quality service and on-time delivery to over 300 accounts.
Spearhead vendor negotiation in regard to product and pricing.
Key Achievements:
3 Increased sales from $5 to $26 million during tenure as
Director Of Sales.
4 Transformed the inventory turnover ratio from 3.2 to 7.5.
5 Continuously improved work environment by recruiting and
retaining high-quality personnel.
Warehouse Manager 7/94 - 10/96
Managed all warehouse operations, coordinating product stock rotation,
shipping and receiving, product routing, and truck loading. Motivated staff
and clarified goals/expectations. Researched effective cost-cutting
methods. Maintained and organized inventory.
Key Achievements:
6 Improved operational efficiency by developing inventory
management strategies.
7 Reduced costs by 8% through implementation of effective
cost-cutting methods.
Sales Representative 9/92 - 6/94
Oversaw 150 accounts throughout the Southwest, coordinating sales and
customer service functions. Contacted retail stores and cultivated rapport
with existing and new accounts. Tracked account growth and assessed client
needs.
Key Achievements:
8 Consistently exceeded all sales goals by 15% to 20% each
year.
9 Developed successful strategies to grow accounts.
Warehouse Vitamins - Tucson, AZ 8/88 - 5/92
Discounted vitamin center with over 100 employees and 22 locations in
Arizona.
Assistant Manager
Managed all aspects of 22 retail store operations. Made purchasing
decisions, maintained inventory, and managed product merchandising. Ensured
sales associates provided exceptional customer service and maintained
strong product knowledge. Performed accounting and reporting functions.
Reported directly to Store Manager.
EDUCATION
Bachelor of Science in Finance, 1992 . University of
Arizona - Tucson,AZ
Technical Background
Proficient with Excel, Word, and general accounting and purchasing
programs.
Contact this candidate