Manager Sales

PATRICK ZAPATKA

**** ** ***** ******, ******* Way, WA 98023, 206-***-****,

********@*******.***

DISTRICT MANAGER, REGIONAL MANAGER, PROJECT MANAGER

MULTI-UNIT MANAGEMENT - PROFIT & LOSS RESPONSIBILITY - SALES -

MERCHANDISING

- TURNAROUND MANAGEMENT - PAYROLL AND BUDGET PROJECTION - COST CONTROL

- BUYING - CUSTOMER SERVICE MANAGEMENT - HUMAN RESOURCE MANAGEMENT,

INCLUDING RECRUITING, TRAINING, DEVELOPMENT AND RETENTION - LEAN - PROJECT

MANAGEMENT

SUMMARY

Dynamic and results-driven multi-unit manager with a history of

dramatically growing service-oriented operations from the ground up, as

well as re-strategizing and turning around under-performing enterprises.

Proven manager, successful in a variety of fast-paced, customer-oriented

environments. Capably develop detailed business, marketing and sales plans

with measurable milestones, accurately identify and resolve barriers to

improvement, and consistently fulfill a wide range of day-to-day customer

expectations and needs.

Sales leader and motivator who has repeatedly beaten all sales projections

and performance expectations at all multi-unit positions.

Change agent and innovator who continually looks for ways to reduce costs,

improve performance, and exceed all organizational goals and objectives,

included buying, cost control, purchasing and inventory control, human

resource functions, and successful Kaizen (Lean) event implementation.

EXPERIENCE

DISTRICT MANAGER RadioShack Corporation, 2011 - Current

District manager responsible for opening twenty-two locations and setting

up a new market for Target Mobile, a division of Radio Shack, including all

recruiting, hiring, training and coaching of managers and sales associates.

Other duties include sales and inventory management, ensuring associates

are maintaining the Target experience for all guests while building

expectations within a new market to meet sales and profit goals. Beat

projections in each of first two months market open.

DISTRICT MANAGER Savers, 2006 - 2009

Direct the sales and production of nine stores for this retail chain,

including all aspects of P&L control, human resource management,

recruiting, and corporate reporting to maximize profitability of each

location. Supervised over 400 team members. Received 2006 production

excellence award. Sales of over $21M while generating over $1.5M in profit.

Sales increases of 16.9% in 2006, 3.6% in 2007, 8.4% in 2008, and 3.4% in

2009. Highest profitability increase in company, improving by $650k in 2008

and $320k in 2009 through increased sales and efficiencies. Lowered

turnover each year with the company, from 110% in 2007 to 80% in 2008 to

32% in 2009. Piloted and implemented Kaizen (Lean) projects in multiple

locations in 2008, with the goal of increasing efficiencies in production

and labor utilization. Most successful project store became top performing

store in region in 2009.

DISTRICT MANAGER Hollywood Entertainment, 2003 - 2006

Direct and positively influence a team of fourteen locations throughout

Washington for Game Crazy, the retail video game division of Hollywood

Entertainment. Focus stores to provide exceptional guest experiences, while

recruiting, developing, and retaining top talent. Implement all company

policies and procedures to maintain consistency in all locations, while

utilizing all resources to enhance profit and performance. Analyze

financial reports to identify business trends and prepare strategy to

maximize opportunities, including new store site location, set-up, and

opening. Led company with same-store sales increases of 21.2% during first

quarter of employment, with overall sales increases of 10.5% in 2003, 16.0%

in 2004, 12.6% in 2005.

DISTRICT MANAGER EB Games, 1991 - 2002

Relocated to direct the sales and operations of seventeen locations

throughout Washington, Oregon, Idaho, Utah and Wyoming for this computer

software and video game retailer. Directed all sales, expense, payroll,

budget, inventory, HR, recruiting, training, loss control and total quality

customer service functions. Increased sales each year with the company,

including 31% in 2001 and 7.2% in 2002. Supervised up to 140 management and

associate personnel, while ensuring that all stores were optimally

merchandised and operated. Coordinated communication between stores and

corporate, as well as overseeing new site location, set-up, and opening.

EDUCATION

Bachelor of Science in Business Management, University of Phoenix in

Seattle, 2004.

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