Customer Service Medical

LaTroy Jones

**** ********** **. ? Houston, TX, *7064 ? 832-***-**** ?

***********@*****.***

PROFESSIONAL SUMMARY

Result oriented team builder, driven by dead-lines and motivated by good

causes. Takes systematic approach to problem solving, and offers excellent

leadership and organization skills. Reliable and dedicated to all roles

within the organization.

Key accomplishments include:

. Created and implemented efficient and effective methods of

communication to better serve the organization.

. Developed procedures which reduced human error ratio

. Received multiple Performance Awards and Employee Service Award.

. Received multiple promotions within the department of the company.

. Substantially exceeded expectations in all Employee Evaluations since

hire.

EDUCATION

Bachelor of Fine Arts

Present

American Intercontinental University

. Concentration: Visual Communications/Business

Administration

. Expected graduation date: May 2013

Associate of Arts in Business Administration

8/12/2006

American Intercontinental University

. Concentration: Business Administration of Visual

Communication

PROFESSIONAL ORGANIZATIONS

Chairman of the Texas Medical Center Volunteer Services Advisory Council

August 1, 2009 - August 1, 2011

Houston, TX

. Plan and facilitate meetings with Texas Medical Center healthcare

personnel and coordinate events for Texas Medical Center's volunteer

organizations.

. Manage monetary contributions of TMC organizations.

. Distribute informational materials to TMC Advisory Council members.

. Coordinate the overall logistics of the Texas Medical Center Volunteer

Services Recognition Luncheon for volunteers of the Texas Medical

Center.

. Create graphics and other materials for announcements for the TMC

Council.

PROFESSIONAL EXPERIENCE

Volunteer Coordinator II April

2007 - Present

MD Anderson Cancer Center - Children's Art Project (non-profit)

Houston, TX

. Train and supervise Volunteer Coordinator I.

. Interview, hire, and evaluate seasonal staff.

. Recruit, train, manage, and evaluate on-site and off-site volunteers

and coordinate their daily duties.

. Develop volunteer recruiting plans.

. Create monthly and yearly volunteer reports.

. Maintain volunteer database.

. Coordinate special events to include state-wide product sales and

fundraising events, annual volunteer and staff recognitions, and in-

house gatherings.

. Maintain multiple organized work areas and shelving systems to better

accommodate volunteers and their needs.

. Create digital guidelines and instructions for volunteer staff who

participate seasonally.

. Create graphics for flyers and e-mail to illustrate news and updates

along with helping maintain "volunteer" portion of company website

with current information under HIPPA guidelines.

. Maintain annual budget for volunteer gifts and events.

. Assists in the planning and execution of the Volunteer Appreciation

event in the spring, accepting the RSVP's, assisting in table

assignments, managing check in and creating graphics for parts of this

event.

Customer Service Representative Jan.

2004 - April 2007

MD Anderson Cancer Center - Children's Art Project (non-profit)

Houston, TX

. Oversee the organization of all inventory and supplies stored in the

facility. Organize product storage and pallet layouts for each season.

Strategize and troubleshoot arising issues surrounding limited space

resources during peak usage.

. Manage workflow of the mailroom facility to meet the needs of all

volunteers, employees and divisions of the department.

. Maintain UPS Shipping systems and supplies.

. Assist Production division with graphic designs.

. Work with and assist volunteers in daily duties.

. Order all supplies for each division of the department and maintain

accurate records of invoices of ordered supplies as well as

reconciling orders against delivery slips.

. Assist in the hiring and supervision of seasonal employee(s).

. Provide statistical analysis of inventory for audits.

Storekeeper

Feb. 2002 - Dec. 2003

MD Anderson Cancer Center - Children's Art Project (non-profit)

Houston, TX

. Ship all packages in a timely manner.

. Restock pulling and packing stations and notify Customer Service

Supervisor of any necessary reorders.

. Organize the placement of products throughout the mailroom facility.

. Oversee mailroom operations including assisting all divisions and

volunteers with their needs.

. Organized and physically rearrange over 500 products in numerical

order based on product item numbers and type, three to five times a

year.

. Maintain a back-stock of current product to be used by all divisions

of the department.

. Receive and place and help count all inventory that was delivered to

the department.

. Physically count inventory for audit.

Stores Clerk II June 2000 -

Jan. 2002

MD Anderson Cancer Center - Children's Art Project (non-profit)

Houston, TX

. Ship all direct mail packages in a timely manner.

. Restock pulling and packing stations and notify Customer Service

Supervisor of any necessary reorders.

. Maintain product inventory and control system.

. Assist staff with operational needs.

. Stock product boutique area for customer sales.

Skills

. Windows XP Professional, Windows Vista, Windows ME, Windows NT.

. Apple OSX.

. Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft

Word,

Microsoft Outlook.

. Adobe Illustrator, Adobe Photoshop, Adobe InDesign.

. Lotus Notes Applications.

. ROVIR Software (Retriever of Volunteer Information & Reporting).

. Avaya Phone Systems.

. Forklifts & Pallet jacks.

References Available Upon Request

Contact this candidate