Supply Chain Customer Service

MARVI LALVANI

**** *. *** ****** . ***. *** . CLEVELAND . OH 44113

*****.*******@*****.*** . 513-***-****

OBJECTIVE

To obtain a position with a company relentless in their desire for

continuous improvement in which I am able to utilize my strong

interpersonal and organizational skills, education, and creativity in the

field of supply chain management and operations.

EDUCATION

Miami University, Oxford

Graduation: August 2010

. Bachelor of Business Administration - Supply Chain Management and

Operations

. Bachelor of Arts in East Asian Languages and Cultures - Chinese

(Mandarin)

. Cumulative G.P.A.: 3.0, Miami University Academic Achievement Scholarship

and Award

RELEVANT COURSEWORK

Enterprise Systems, Managerial Cost Accounting, Logistics Management,

Marketing to Organizations, Operations and Supply Chain Management,

Operations Planning and Scheduling, Purchase and Materials Management,

Quality Management Systems

WORK EXPERIENCE

Rosetta Marketing Group, LLC, Business Analyst, Cleveland

August 2010 - Present

. Support IBM ECommerce projects through all phases of software development

life cycle (design, build, test, and launch).

. Create and own functional documentation such as functional designs, test

cases, and operational guides for internal and client use.

. Ensure quality by managing work/ ticketing system and supporting

developers, clients, and testers on functionality.

. Certified in IBM's WebSphere Commerce V7 Foundation

Bureau Van Dijk Electronic Publishing, Account Management Intern, Chicago

June 2009 - August 2009

. Conducted market research using business intelligence software and

evaluating consumer insights to establish prospective clients.

. Provided customer service for existing clients by addressing concerns,

updating accounts, and training new employees in software.

. Evaluated and presented need to clients by creating presentations,

interactive computer demos, as well as face-to-face consulting.

Northwestern Mutual, Financial Advisor/Intern, Cincinnati

July 2008 - February 2009

. Assessed financial goals and offered personalized solutions to clients.

. Trained in ethics and personal accountability at a weeklong conference at

the home office in Milwaukee, WI.

. Licensed with state of Ohio to sell life insurance, disability insurance,

and variable annuities.

Eaton Middle School, Tutor, Eaton, OH

September 2009 -

June 2010

. Worked extensively inside and outside of class with a Chinese speaking

student with minimal English speaking skills in all subjects.

CAMPUS LEADERSHIP

Collegiate Society of America, President

August

2007 - May 2009

. Founded CSAmerica at Miami by organizing executive team, gaining approval

by ASG, and acquiring funding.

. Served on the National CSAmerica cabinet as the Associate Director of

Events, which entailed extensive planning for the national convention in

Washington D.C. (2007).

. Trained current executive board and encouraged them to continuously

improve their roles to make the organization thrive.

Advancement of Research Competition, Business Analyst

October 2007 - May 2008

. Developed a financially feasible business plan for the implantation of

ethanol using switch-grass.

. Worked with an interdisciplinary team, which aided in the understanding

of the importance of inter-functional collaboration.

. Focused a tremendous amount of data from experiments and research into a

presentation, which resulted in a first place win.

Cintas Company Project, Team Leader

January 2010

- May 2010

. Created a solution to integrate data between Supply Chain and Marketing

divisions to increase data integration thus visibility.

WorkflowOne Company Project, Business Analyst

September 2009-December

2009

. Evaluated fright data which included multiple modes of fright and a

plethora of transactions to create a unified metric for analysis.

. Created a system, methodology, and process compatible with their system

for employees to assess the value of their purchases.

Indian Student Association, Publicity Chair

August 2006

- May 2010

. Publicized all events through means of media, networking, fundraising,

service events, and presentations including the publicity for the largest

multi-cultural event on campus, Diwali (the festival of lights).

. Member of inter-collegiate Indian dance team, Miami Milaap, which

entailed assistance with choreography and venue organization.

Miami University Collegiate Chorale, Alto 1

August 2007 -

May 2010

. Developed and maintain a mutually beneficial relationship between choir

and ISA through performances and networking.

INTERNATIONAL EXPERIENCE

China Business Program, Miami University

August 2006-

May 2010

. Recruited new members and networked with peers and experts to understand

China in a business global context.

Farmer School of Business Study Abroad, Far East (China, Taiwan)

May 2008 - June 2008

. Toured, networked, and understood the business functions of companies

such as Procter & Gamble and GM while taking classes.

SKILLS

. Read/Write/Speak Chinese (Mandarin), Hindi, Sindhi (major language of

Pakistan), and Spanish.

. Proficient in HTML design, Photoshop, Microsoft (including Excel, Access,

Visio), SAP, and Oracle.

Contact this candidate