Customer Service Information Technology
Resume:
Alicia Binion
**** ********** + Detroit, MI *****
*******@*****.***
Summary:
. Over six years of experience in the Customer Service field.
. Two years of experience in the Information Technology (IT) industry.
. Proven abilities in a wide range of skills including:
o Windows-based environments ? Computer networking
o MS Office 2007 ? RFID Machine Systems
o Network Administration ? Database Development
Objective:
Seeking the opportunity within an organization that provides challenges,
encourages career advancement and individual growth.
Certifications:
. Microsoft Certified Application Specialist
. CompTIA A+ Certification
o MS Word, MS PowerPoint, MS Outlook, and Windows Vista Master
. CompTIA Network+ Certification
. Microsoft Certified Training Specialist on Windows 7 Configuration
. CompTIA Security+ Certification
. Microsoft Certified IT Professional on Enterprise Server 2008
. Microsoft Certified IT Professional on Server Administration Server
2008
Professional Experience:
Computer Technician/Student Assistant
May 2010 - Present
Global Information Technology, Lathrup Village, MI
. Perform hardware and software upgrades and repairs on both desktop and
laptop units.
. Provide technical support and aide in the setup of networks for small
businesses.
. Perform troubleshooting techniques on networks and standard PCs.
. Teaching of preparatory classes for certification exams.
Office Specialist
May 2005
- Present
Everest, Detroit, MI/ABM Janitorial Services, Detroit, MI
. Organize and facilitate office duties and responsibilities.
. Supervise/Manage a team of three (3).
. Responsible for scheduling and ensuring all jobs are completed in a
timely efficient manner.
Team Leader/Production Associate
December 2006 - April 2008
Plastech Romulus II, Plymouth, MI
. Performed work on all aspects of various vehicle programs' front
end/bumper assembly including quality, design and shipment.
. Responsible for rework of individual parts which involved repairing
minor infractions once the front end/bumper came off the line.
. Ensured accuracy for orders placed throughout the United States.
. Responsible for troubleshooting various hardware issues within the
plant.
Customer Service Specialist
Burlington Coat Factory, Lexington, KY
September 2004 - May 2005
. Responsible for marketing, advertising, merchandising and
demonstrating client product to customers.
. Ensured that all products were demonstration ready.
. Responsible for placing and maintaining point of purchase (POP)
materials as necessary.
. Helped to increase product sales at assigned events.
. Maintained a sound knowledge of specific client products.
. Trained retail store sales representatives on specific product
features and benefits.
Technical Skills:
. Command-Line Utilities
. Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft
PowerPoint, and Microsoft Outlook
. Software/Hardware Updates, Repairs and Upgrades
. Network Setup/Diagnostics/Troubleshooting/Optimization
. Windows XP/Vista/7/2003/2008/ Active Director
Education:
. Global Information Technology, Lathrup Village, MI
April 2009 - Present
o Currently pursuing certifications in CCNA, Web Professional, MS
Office 2007, Security+, Linux+, Oracle 11g DBA, PHP Programming
with SQL, and Java Programming.
. Eastern Kentucky University, Richmond, Kentucky
September 2002 - May 2005
o Bachelor of Science with a major in Apparel Merchandising
. Cincinnati State Technical and Community College, Cincinnati, OH
September 2000 - June 2002
o Associates in Arts with a major in Sociology
References and certification ID numbers available upon request
Contact this candidate