Customer Service Sales

Highlights of Qualifications

*Managed market of 8-10 stores (40 million in total sales)

*Train store operators on proper shrink control practices, keeping shortage

with an acceptable guideline, and each store profitable

*Exceeded budget 8 out of 8 years in MI & 1 year in SC

*Market increased revenue over prior year all 9 years

*I was ranked #1 one in Michigan on inventory turns year after year, saving

the company millions in cash flow tied up in inventory through proper order

training, inventory control, and a strategy of continuously deleting slow

movers and aggressively merchandising fast moving, new, and high potential

products

*Developed a customer service standard and aggressive up selling approach

for employees and was chosen to do a national presentation on my superior

results

*Proven track record of low employee turnover, lowered the amount of worker

comp and unemployment cases, and continuously built the infrastructure of

each store, through training and employee advancement

*Developed a strategy that maximizes the profit on products and gas, using

competitor, demographic, and market trends

*Received achievement award for Top Performer in food service in the Great

Lakes Division 2007 and continued with top cleanliness scores year after

year in Michigan

*Ensure that my stores execute a product flow that is easy for the customer

to shop, engage in the merchandising strategy of aggressive display of

new/top sellers, and carry several price tiers of related products

including private label, which is a growing trend

Education

sdfs

central Michigan University- Mt. Pleasant, Michigan 2001

Bachelor of Science in Business Administration; Major in Human Resource

Management

Work Experience

Yum Brands INC- Farmington, MI

Present

District Manger Trainee

Circle k Inc- Charleston, SC

2009-2011

District manager

7-Eleven, INC - Livonia, MI

2001 -

2009

Franchise Consultant (District Manager)

. Manage mkt of 8-10 stores

. DEVELOP AND EXECUTE BUDGETS FOR EACH STORE AS WELL AS SUBGROUP,

. CONTROL EXPENSES EX: INVENTORY, SHORTAGE AND PAYROLL,

. TRAIN MANAGEMENT AND EMPLOYEES ON ORDERING, CUSTOMER SERVICE,

MERCHANDISING, AND STORE SOFTWARE

. ADVISE MANAGERS AND FRANCHISEES ON THE USE OF FINANCIAL AND SALES DATA

REPORTS AS A TOOL

. ADVISE FRANCHISEE AND MANAGERS ON SUCCESSFUL AND LEGAL HUMAN RESOURCE

PROCESSES

. EXECUTE COMPETITOR PRICE CHECKS AND RECOMMEND PRODUCT AND GAS PROFIT

MARGINS AT STORES

. ENSURE STORES ARE EXECUTING EXCELLENT CUSTOMER SERVICE, STORE CONDITIONS,

AND FOOD SERVICE STANDARDS

. DEVELOP AND EXECUTE GOALS AND STRATEGIES TO REACH MAXIMUM STORE

PROFITABILITY

. MERCHANDISE AND DISPLAY PRODUCT SO THAT IT IS APPEALING TO THE CUSTOMER

AND DRIVES SALES

. INTRODUCE NEW ITEMS AND TRENDS WITHIN THE MARKET

. CREATE A FUN AND EXCITING ENVIRONMENT IN WHICH MANAGERS AND EMPLOYEES

EXCEL

GOODWILL INDUSTRIES-MT. PLEASANT, MICHIGAN

1998-2001

Cashier and Sales Representative

. Cashier, customer sales, merchandise display, and pricing

ACTIVITIES _____________________________________________________________

*SOCITEY OF HUMAN RESOURCE MANAGEMENT (CMU AND NATIONAL)

*DELTA SIGMA PHI FRATERNITY, CMU, VICE PRESIDENT

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