Administrative Assistant Customer Service

CONNIE M. CORNELL

*** ****** ** ** ***********, NM 87121

***-***- ****

EMPLOYMENT OBJECTIVE

To find a position in which I may utilize my present skills as well as

obtain new skills. Medical Administrative Assistant is my career

choice.

EDUCATION

Apollo College / Medical Administrative Assistant 6/2006 -

2/2007

Del Norte High School 1991 - 1994

FRONT OFFICE SKILLS

* Telephone & Appointments * Medical Law & Bioethics

* Pharmacology * Health Insurance &

Coding

* Medical Office Management * CPR Certified

* Cerner Millennium * Excel, Word, Access

EMPLOYMENT HISTORY

Healthsouth Surgery Center Feb. 2007-Present

Check in patients. Answer incoming calls from patients and

doctors. File and pull medical

record files. Audit charts. Data entry. Make new charts for

patients and for existing patients.

Call insurance companies to verify patient insurance

verification.

Albuquerque Publishing Co. Copy Entry Clerk Nov. 1999 - July 2006

Answer incoming calls directing clients to sales representatives and

helping clients with their advertisement questions. Formatting

advertisements using both Ad Vision and XyWrite programs. Inserting

borders on ads and entering text. Fax documents being requested by

other offices. Assist Supervisor with billing information and enter in

our computer software (AdVision). Send out travel tear sheets to

clients on a weekly basis. Communicate effectively, both orally and in

writing with clients, sales representatives and supervisors.

Albuquerque Publishing Co. Single Copy Clerk Jan. 1999 - Nov. 1999

Answered incoming calls from clients and assist street sales drivers.

Dispatched drivers and assisted them to their daily route. Entered

monthly reports for drivers and calculated the amount of papers

delivered to each vendor and ensure proper amount was paid. Kept track

of driver's newspapers and ensured proper amount were delivered and

picked everyday. Delivered money to the accounting department as well

as counting money to ensure correct amount was collected by the

drivers.

SUMMARY OF QUALIFICATIONS

Over 8 years experience in Customer Service and Administrative

Support. With the ability to effectively organize and multi-task.

Adaptable, pleasant, and tactful, possessing the highest level of

integrity and a positive work ethic. Excellent working relations and

communications with public and peers. Ability to professionally

handle high levels of stress. Proficient with Microsoft Office

programs. Able to use a 10 Key by touch and type 50 WPM. Knowledge

of dispatch radio. ICD9 and CPT coding.

References Upon Request

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