Data Entry High School

Sandra Michelle Grynovich

**** ******* ***

Portage, In 46368

219-***-****

CAREER OBJECTIVE

My objective is to acquire a position with a stable employer and to

establish a long term employment relationship. I am seeking the

opportunity to make a career change yet still utilize my skills obtained

through 13+ years working as a Public Safety/911/Fire/EMS operator.

Relevant Skills

I possess the ability to make quick and accurate decisions with sensitive

and diverse information and have performed my duties in rapidly changing

situations. I was required to handle stress yet remain calm during periods

of crisis or traumatic events. Many of my duties required me to rely on

good judgment and communication skills as a percentage of my previous

position was in a non-visual environment. I also possess an efficient

knowledge of windows based computers with data entry and record

maintenance. I have an outstanding attendance record with ability for

flexible scheduling. I have a both a professional appearance and pleasant

disposition. All of my past employment has exposed me to client's personal

information and I possess the ability to respect and adhere to high levels

of confidentiality. CPR certified.

WORK HISTORY

Portage Police Department: August 1996-December 2009

Position: 911/Police/Fire/Ems Dispatcher

Reason for leaving: Job elimination

Job description:

While representing the City of Portage and the Portage Police Department,

I performed a service with professionalism and utmost concern for customer

care. I answered multiple phone lines, prioritizing each individual

request, maintaining respect for all citizens while still preserving the

safety of officer and property. I was held to a high level of

confidentiality with public requests as well as the access to highly

sensitive material and records. These basic job duties were performed while

dually entering the Calls for service into the Department computer in a

real time manner. I also was required to perform receptionist/switchboard

and clerical duties such as preparing records for public sale, basic

investigatory reports, individual officer and detective requests. I was

required to possess the ability to stay calm and focused in all situations,

knowing my available resources to assist with making routine as well as

difficult and proper decisions quickly.

Hobart Township Assessor: March 1995-June 1996

Position: General Office Clerk

Reason for leaving: Portage Police Department

Job Description:

Accurate data entry of property description into the county data base to

assure that taxes were properly assessed for the public. Some field work

measuring property lines and home dimensions when the taxpayer disputed

county records of real property.

Prudential Insurance CO of America: 1985-1992

Position: Check Clerk

Reason for leaving: Maternity

Job Description: Daily clerical, answering phones, fax and copy machine.

Processing and distribution of Insurance EOB's, Insurance and payroll

checks as well as W2 forms.

EDUCATION

Hobart Sr. High School: Diploma general studies

Relevant Certification through employment includes:

CPR

Hostage Negotiation

Domestic Abuse Negotiation

Suicide Intervention

Stress Management

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