Customer Service Manager

Location:

Posted:

August 25, 2011

Angelina M. Zumpano CST

*****@*****.***

Objective

As a recent graduate of the Surgical Technology program, my objective is to obtain fulfilling and satisfying

employment. Given the opportunity, I wish to contribute my knowledge and skills as a Certified Surgical

Technologist.

Education

Wake Technical Community College--2009-2011

Surgical Technology Program

GPA 4.0

Graduated--July 2011

WTCC-President’s List--Spring 2011 and Summer 2011

Accreditation and Associations

NBSTSA--CST License 128352--August 2011

Active member of AST

Relevant Experience

I have over 125 cases consisting of General, Orthopedic, OB-GYN, ENT, Genitourinary, Peripheral Vascular,

Neurosurgery, Plastics, Maxillofacial, Ophthalmic, and Cardiothoracic procedures, with 65% being First Scrub.

My clinical rotations were done at Rex-UNC, WakeMed Raleigh, WakeMed Cary, Duke Raleigh, and WakeMed

North Healthplex.

Volunteering

I volunteer at Alliance Medical Ministry in Raleigh, NC

Employment History

2008-2011--Chatham St Cafe--Cary. NC--Server--I provided quality customer service to restaurant customers.

2007-2008--Dee’s Companion Care--St. Petersburg, FL--CNA1--I worked with elderly clients assisting them

with their activities of daily life, taking them to medical appointments, and shopping.

2005-2007--The Fountains--St. Petersburg, FL--CNA1/Lead Care Manager--I took care of elderly residents,

assisting them with their activities of daily life. I was also the Lead Care Manager, overseeing the 3-11 shift.

2002-2005--Murphy’s Pub--Cary, NC--Bartender-- I provided quality customer service to the patrons of the

establishment.

1996-2002--O’Charley’s--Head Trainer/Head Bartender--I trained all new hire employees, did inventory and

ordering of bar supplies, and provided quality customer service.

References Available Upon Request