Customer Service Mental Health

Thomas (Tom) Mitchell Pennington, M.A., U.S.C.G. *00 Ton Captain

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Daphne, Alabama 36526

Home 251-***-****

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Summary

Highly motivated, capable individual. I believe in setting goals, developing team spirit and getting the job done.

Have been responsible for the development of many state of the art programs and facilities. A dedicated, hard–working

leader committed to quality, customer service, staff development and efficient operations.

Experience

Marine Experience

• Licensed captain since 2007

• Bareboat experience in the Bahamas, Virgin Islands and St. Martin/St. Barts.

• Boat deliveries to South Florida from Alabama and from Florida to Maine.

• Owner and operator of numerous vessels, currently own 45’ trawler 20’ center console and a 13.5’ Boston

Whaler.

• In the Summer 2010 participated in the VOO program operating my own boats and boats for Childress

Marine

• Currently employed as a captain for Moran Environmental.

Senior Management, LLC. Spanish Fort, AL

Partner 2008 - current

A consulting and contract services company offering management services, operations improvement and survey

preparation services.

Chapter II Charters, LLC. Orange Beach, AL

Owner and Captain 2008 - current

An adventure based company offering inshore fishing, eco tours.

Mercy Medical Daphne, AL

Vice President for Community Services 1998 - 2008

Mercy Medical is a non-profit healthcare provider licensed as a Rehabilitation Hospital, Skilled Nursing Facility (SNF), Hospice and

Assisted Living Facility. Mercy Medical also operates a Medicare/Medicaid certified Home Health Agency. Mercy Medical is

accredited by the Joint Commission on Accreditation of Healthcare Organizations (J.C.A.H.O.)

Responsibilities included:

• Served as a member of the Mercy Medical Leadership Team for overall operations.

• Built, marketed and staffed three separate residential assisted living facilities achieving and maintaining over 90%

occupancy.

• Restructured the Home Health and Hospice program achieving a staff reduction of fifty staff without a loss in productivity

• Achieved 93rd percentile in employee satisfaction as measured by Moorhead Survey.

• Responsibilities have included property acquisitions and more than 16 million in new construction.

Mobile Mental Health Center

Associate Director 1983 - 1998

The Mobile Mental Health Center is a comprehensive community mental health center employing approximately 400 persons with a

budget of over 20 million annually. The center is accredited by the Joint Commission on Accreditation of Healthcare Organizations

(J.C.A.H.O.)

Responsibilities included:

• Coordination, design, and development of effective service delivery systems. (implemented more than 20 center programs)

• Program supervision, program development and service delivery, financial management, organization and planning.

• Coordination of various programs to achieve overall specific center goals.

• Design, redesign, and plan development of facility renovations.

• Coordinated with architects on facility design and oversight for new construction.

• Problem solving and intervention on special projects as assigned by the Executive Director.

• Responsible positions held in local, state and national organizations and committees.

Mobile Mental Health Center

Chief Adolescent Services 1979 -1983

Adolescent Services consisted of three separate programs; Libra House Youth Counseling Center (outpatient, day treatment,

alternative education and youth alcoholism services.) Turning Point, a residential program for emotionally disturbed adolescents,

and Sojourn, a residential program for runaways and otherwise homeless youth. Administrative duties included program supervision,

program development, and service delivery. Direct Services included individual, group, and family therapy. Initiated and developed

the Sojourn program during this time period

Mobile Mental Health Center

Supervisor 1972 - 1979

Initiated and developed the Libra House program which included outpatient day treatment, alternative education, and youth

alcoholism services. Initiated and developed Turning Point, a residential program for emotionally disturbed adolescents.

Administrative duties included program supervision, program development, and delivery. Direct services included individual,

group, and family therapy.

Manna House Drug Rehabilitation Center, Mobile AL 1971 -1972

Assistant Director

Administrative duties included supervision and program development. Direct Services included individual group, and family

therapy.

Washington Senior High School, Pensacola, FL 1969 - 1971

High School Instructor

Subjects taught included Biology, (basic, intermediate, and advanced), and General Science.

Calloway Elementary School, Panama City, FL 1968 - 1969

Elementary School Instructor

Education

Master of Arts Counseling and Guidance

University of South Alabama-1972

Bachelor of Arts Psychology

Florida State University-1968

Licensure

Assisted Living Administrator II – State of Alabama

Licensed 100 Ton Captain – United States Coast Guard

Memberships

Responsible positions held in local, state and national organizations including:

• Child Advocacy Center Founding Board of Directors

• Residential Care Association of Alabama

• Association of Behavioral Healthcare Management

Alabama Chapter Founder and President

Region III Governor

• Mobile Association for the Blind Board of Directors

• Eastern Shore Chamber Commerce Board of Directors

• Baldwin Housing Alliance Board-Vice President

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