Medical Assistant Customer Service
Resume:
ANGELICA M HERNANDEZ
EDINBURG, TX 78542
**********@*****.***
Career Objectives
I am seeking employment in a customer service oriented environment specializing in the
medical field.
Summary of Qualifications
I'm a responsible person w/ 20 yrs experience in the medical field. In all my jobs I've been
crossed trained, very professional, courteous, respectful and punctual. I’ve worked with
Medisoft, Medical Manager and EMD's in different fields.
Work History
Sep 29, 2009 - Jul 22, 2010 Accent Therapy Provider - Pharr, Texas
Receptionist
Setting up appointments, confirmations for physical, occupational and speech for different
therapists, creating patient charts, posting patient payments, reviewing charts for
evaluations.
•Operate telephone switchboard to answer, screen and forward calls, providing
information, taking messages and scheduling appointments.
•Greet persons entering establishment, determine nature and purpose of visit, and direct
or escort them to specific destinations.
•Transmit information or documents to customers, using computer, mail, or facsimile
machine.
•Hear and resolve complaints from customers and public.
•Perform administrative support tasks such as proofreading, transcribing handwritten
information, and operating calculators or computers to work with pay records, invoices,
balance sheets and other documents.
•File and maintain records.
•Provide information about establishment such as location of departments or offices,
employees within the organization, or services provided.
•Collect, sort, distribute and prepare mail, messages and courier deliveries.
•Process and prepare memos, correspondence, travel vouchers, or other documents.
•Receive payment and record receipts for services.
Feb 04, 2007 - Jun 29, 2009 Allergy Practice Consulting Group - McAllen, Texas
Allergy Technician
Perform Skin Titration Test. •Diagnose or treat allergic or immunologic conditions.
•Perform allergen provocation tests such as nasal, conjunctival, bronchial, oral, food, and
medication challenges.
•Provide therapies, such as allergen immunotherapy and immunoglobin therapy, to treat
immune conditions.
•Assess the risks and benefits of therapies for allergic and immunologic disorders.
•Coordinate the care of patients with other health care professionals or support staff.
•Develop individualized treatment plans for patients, considering patient preferences,
clinical data, or the risks and benefits of therapies.
•Educate patients about diagnoses, prognoses, or treatments.
•Interpret diagnostic test results to make appropriate differential diagnoses.
•Order or perform diagnostic tests such as skin pricks and intradermal, patch, or delayed
hypersensitivity tests.
•Conduct physical examinations of patients.
With this company I opened up about 10-13 Allergy Clinics.
Apr 10, 2004 - May 15, 2006 Pedro Montano - McAllen, Texas
Allergy Technician/Medical Assistant
•Diagnose or treat allergic or immunologic conditions.
•Perform allergen provocation tests such as nasal, conjunctival, bronchial, oral, food, and
medication challenges.
•Provide therapies, such as allergen immunotherapy and immunoglobin therapy, to treat
immune conditions.
•Assess the risks and benefits of therapies for allergic and immunologic disorders.
•Coordinate the care of patients with other health care professionals or support staff.
•Develop individualized treatment plans for patients, considering patient preferences,
clinical data, or the risks and benefits of therapies.
•Educate patients about diagnoses, prognoses, or treatments.
•Interpret diagnostic test results to make appropriate differential diagnoses.
•Order or perform diagnostic tests such as skin pricks and intradermal, patch, or delayed
hypersensitivity tests.
•Conduct physical examinations of patients.
•Record patients' medical history, vital statistics and information such as test results in
medical records.
•Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
•Interview patients to obtain medical information and measure their vital signs, weight, and
height.
•Authorize drug refills and provide prescription information to pharmacies.
•Clean and sterilize instruments and dispose of contaminated supplies.
•Prepare and administer medications as directed by a physician.
•Show patients to examination rooms and prepare them for the physician.
•Explain treatment procedures, medications, diets and physicians' instructions to patients.
•Help physicians examine and treat patients, handing them instruments and materials or
performing such tasks as giving injections or removing sutures.
•Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them
for testing.
Jul 15, 1997 - May 20, 2004 Dr. Mario Fernandez - McAllen, Texas
Medical Assistant and Allergy Technician
•Record patients' medical history, vital statistics and information such as test results in
medical records.
•Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
•Authorize drug refills and provide prescription information to pharmacies.
•Clean and sterilize instruments and dispose of contaminated supplies.
•Prepare and administer medications as directed by a physician.
•Show patients to examination rooms and prepare them for the physician.
•Explain treatment procedures, medications, diets and physicians' instructions to patients.
•Help physicians examine and treat patients, handing them instruments and materials or
performing such tasks as giving injections or removing sutures.
•Diagnose or treat allergic or immunologic conditions.
•Perform allergen provocation tests such as nasal, conjunctival, bronchial, oral, food, and
medication challenges.
•Provide therapies, such as allergen immunotherapy and immunoglobin therapy, to treat
immune conditions.
•Assess the risks and benefits of therapies for allergic and immunologic disorders.
•Coordinate the care of patients with other health care professionals or support staff.
•Develop individualized treatment plans for patients, considering patient preferences,
clinical data, or the risks and benefits of therapies.
•Educate patients about diagnoses, prognoses, or treatments.
•Interpret diagnostic test results to make appropriate differential diagnoses.
•Order or perform diagnostic tests such as skin pricks and intradermal, patch, or delayed
hypersensitivity tests.
•Conduct physical examinations of patients.
Explain surgery to patients and do surgical orders, tympanograms and ear washes.
Jun 01, 1992 - Jan 01, 1995 Drs. Maria & Rodolfo Trevino - San Juan, Texas
Medical Assistant
•Record patients' medical history, vital statistics and information such as test results in
medical records.
•Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
•Interview patients to obtain medical information and measure their vital signs, weight, and
height.
•Authorize drug refills and provide prescription information to pharmacies.
•Clean and sterilize instruments and dispose of contaminated supplies.
•Prepare and administer medications as directed by a physician.
•Show patients to examination rooms and prepare them for the physician.
•Explain treatment procedures, medications, diets and physicians' instructions to patients.
•Help physicians examine and treat patients, handing them instruments and materials or
performing such tasks as giving injections or removing sutures.
•Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them
for testing.
•Conduct chemical analyses of body fluids, such as blood and urine, using microscope or
automatic analyzer to detect abnormalities or diseases, and enter findings into computer.
•Conduct blood tests for transfusion purposes and perform blood counts.
•Set up, maintain, calibrate, clean, and test sterility of medical laboratory equipment.
•Analyze and record test data to issue reports that use charts, graphs and narratives.
Education
Aug 1990 - Aug 1990 PSJA High School - San Juan, Texas
Education Level: High School Diploma/GED
Graduated: Yes
Training
Mar 15, 1996 - Mar 15, 1999 Pan American Allergy Society
Allergy Technician
In July 2005. Allergy seminars which I learned different types of allergy testing for trees,
weeds, grasses and foods. Percutaneous Test, Skin Titration and food rotation diets.
Status: Completed
Mar 10, 1997 - Jul 10, 1997 Center for Allied Career Development
Non Certified Technician
X-ray licenses which means limited to performing x-rays either upper or lower extremities.
Status: Completed
Mar 15, 1991 - Jul 15, 1991 CBM Vocational School
Medical Assistant
Medical terminology, clinical and clerical training.
Status: Completed
Occupational License or Certification
CBM Vocational School - McAllen, Texas
Medical Assistant
Certification
Issued: Sep 16, 1991
Center for Allied Career Development - Weslaco, Texas
Non Certified Technician
Certification
Issued: Dec 09, 1997
Computer Skills
Typing Speed: 45 Words Per Minute
Data Entry Terminal (PDT, Mainframe Terminal, etc)
Email Software (Outlook, Thunderbird, etc)
Internet Browser (Internet Explorer, Firefox, etc)
Peripheral Devices (Scanners, Printers, etc)
Personal Computers
Word Processing Software (Word, WordPerfect, etc)
Additional Computer Skills:
Worked with MediSoft, Medical Manager and EMD's
Language Skills
English - Excellent ( Read Write Speak)
Spanish - Excellent ( Read Write Speak)
Additional Skills
Medical X-ray, EKG's, vital signs & blood drawings, surgical orders, allergy testing &
administer treatment, refills, receptionist and work w/different softwares. I've been crossed
trained in all my jobs.
Driver's License
Class C - Standard Driver's
Contact this candidate