Customer Service Manager
Resume:
Catrina Whitaker
**** *** ***, ***********, ** **395
************@*****.***
Objective:
I am seeking a position in a Company that will allow me to expand my present customer service and office
skills.
Qualifications:
I am a self-motivated, detail oriented and committed person. I have the ability to work in a fast paced, multi-
tasked environment. I enjoy working with people and have over 10 years of customer service experience.
Education:
Valley View High School 1997 Grad
Associates Degree Science, Concorde College 2009
Licensed Real Estate Agent
Skills:
Type 55-65wpm Ability to handle Multi-line systems
Microsoft Office, Word, Excel Capable of utilizing Office Equipment
10 years Customer Service Experience Excellent Organizational/Communication skills
Ability to learn at a quick pace
Work Experience:
Sunset Motel & RV Park Alliance, Ne Jan 2011-June 2011
Guest Service Night Manager
Coordinate/ arrange the execution of tasks for the front desk, answer phones data entry and Cash handling.
Supervise the scheduling of employees; oversee the execution and quality of the tasks for Housekeeping.
Responsible for the check-in of guests at night and handle the administrative processing of the night-audit.
Provide customer service, handle questions and complaints of guests.
Western Pathology Consultants Inc. Scottsbluff, Ne July 2010 -Jan 2011
Random Pool Coordinator
Responsible for the random drug selections for over 1500 companies and their employees. Required to keep up
with State and Federal regulations regarding DOT drug testing .Maintained detailed files/documentation, data
entry, performed mandatory follow up by phone, fax or email communications to ensure quality control.
Processed statistical reports for Managers and Auditors. Maintain confidentiality of donor information and
provide customer service.
Howl Out General Contractors Fontana, Ca Nov 2007- June 2010
Customer Svc Office Manager
Responsible for customer service, data entry, reception duties, filing, accounts receivable, accounts payable,
invoicing, ordering materials, payroll, answering phones, scheduling appointments, processing and notarizing
construction documents/contracts.
Financial Title Escrow Hesperia, Ca March 2005-October 2007
Escrow Officer/ Manager
Supervised and trained my escrow unit consisting of two assistants. Managed general office bills, maintained
office reports, maintained escrow files for refinance and purchase real estate transactions. Provided excellent
customer service.
Diversified Title and Escrow Colton, Ca Oct 2003- March 2005
Escrow Officer
Supervised my escrow unit provided excellent customer service. Processed Residential Purchases, New
Construction, and Refinance escrows from open to close Signed and, Packaged loan docs. Funded loans and
disbursed files.
United Title Company Colton, Ca March 2000-October 2003
Escrow Assistant
Answered telephones, ordered L&V’s and demands. Opened escrow/title, typed escrow instructions, checked
and cleared preliminary title reports, signed and packaged loan docs. Assisted the Escrow Officer, with
disbursements of files and other related tasks.
Riverside Business Journal Riverside, Ca Jan 1998-March 2000
Legal Advertising Assistant
Answered telephones, filed fictitious business name statements, child support/divorce orders, bulk sales,
abstract judgments with the Riverside and San Bernardino County Courts/Clerks, upon filing paperwork made
sure that the notices were put to publish in the newspaper for the following week’s paper. Billed and receipted
payments for the publishing.
References:
Kevin Huffaker, WPCI 308-***-****
Tyrone Barnes Howlout General Contractors 760-***-****
Joyce Anfenson Financial Title Escrow760-240-9498
Personal References:
Jessica Carpio 760-***-****
Summer Jones 909-***-****
Contact this candidate