Customer Service Sales
Resume:
JOSEPH FALCO
Durham, NC 27703
QUALIFICATION SUMMARY
Four years of property management experience. Detail oriented with strong
technical skills along with excellent capability to identify problems and
provide solutions; Communicate effectively. Award Wining Customer Service
Skills.
Education
Suffolk Community College - Selden, N.Y.; Computer Science.
Seminars: - Triangle Apartment Association, Fair Housing for Apartment
Personnel
- Triangle Apartment Association, Legal Issues
- New York University, Managing the Data Center
EXPERIENCE
Nordblom Management Company; Burlington, MA
From 2007
Oversee effective occupancy cycles and retain occupancy between 96% and
100% for luxury apartment community in Raleigh, NC. Experience on Yardi
Voyager; OneSite, Easy File, Microsoft Windows, Word, Excel and Outlook.
Update and maintain marketing websites; Analyze and conduct market surveys.
Collect and stamp resident rent checks; post all rent and income payments
and make bank deposits; print late notices; setup payment arrangements;
pursue recovery of delinquent accounts and file evictions; Accept and
process maintenance request and follow-up with residents to confirm that
they are satisfied with repairs. Complete apartment and property
inspections to insure that standards are met; Show available apartments;
Screen prospects and complete all lease documentation. Effectively manage
resident complaints and resolve resident problems.
Market Star Corp; Ogden, Utah
2005 - 2007
National Marketing Representative - Promote products for manufactures at
major retail stores in Durham and Wake County. Train sales staff on
products being featured by manufacture at their retail store so that they
can answer customer questions about products and help them decide to
purchase product. Provide product demonstrations for customers at retail
stores. Answer questions and supply customers with information and
literature about products being featured. Offer marketing give-a-ways to
store management and customers to help promote products.
Madison Apartment Group; Yardley, PA
2005
Leasing Consultant - First line contact for all prospects, vendors and
management at apartment community in Morrisville, NC Lease apartment homes
by showing model or available units and aggressively sell the products and
services of the property. Develop, refine and implement excellent
telephone and personal sales skills. Adhere to Fair Housing regulations.
Validate all input including prospects, traffic, applications, deposits,
leases, move-in, move-out and closing reports. Collect rent. Complete and
review market survey and maintain current knowledge of local markets.
JOSEPH FALCO
ConAgra Foods (Specialty Snacks Division); Raleigh, NC
1996 - 2002
Systems Operator II & Help Desk Support in MIS Data Center of $300 million
national snack food
manufacture and distributor. Software: Cimpro, Oracle, Lawson, Windows
2000 professional, Office 2003
Provided help desk customer support to Raleigh and four manufacturing
plants. Identified problems, provided analysis and developed solutions to
resolve scheduling and processing problems on Mainframe, PCs, Printers and
related network activities; made decisions on use of in-house or outside
vendor support as appropriate. Updated and maintained daily activity and
trouble logs; operations and software manuals and emergency plan
procedures; developed turnover, and offsite reports. Processed EDI orders
from retailers, maintained database, prepared invoices, printed and
distributed reports and statements. Processed accounts payable, company
payroll and printed checks. Completed all month-end processing; balanced
totals between two systems to insure compatibility.
SPECIAL RECOGNITION: Recipient of Citicorp Service Excellence Award,
Citipride Quarterly
Award (twice), Citipride challenge cup (twice).
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