Project Manager Management

Vicki L. Bennett, PMP

**** ****** ***** ****

Galloway, OH 43119

614-***-**** (Cell)

************@******.***

PROFESSIONAL SUMMARY

Ms. Bennett is a Senior Project Manager with expertise delivering complex, enterprise wide initiatives with

matrixed teams of 2-15 resources and budgets of $100K to multi-million dollars. She has managed

software development, system and data conversions, and business process re-engineering. She is well

versed in scope definition, requirements gathering, estimating, budget development, metrics tracking,

risk/issue mitigation and status updates. She has extensive experience working in the banking and finance

industries as well as auto insurance with a detailed understanding of business processes, various

technologies to support the business, and project management techniques that work to successfully deliver

on-time and within budget. Vicki possesses excellent collaboration, leadership, negotiation and

communication skills.

TECHNICAL SKILLS

Areas of Expertise: System Conversions, Retail Banking Deposit System Releases, Payment

Processing Systems, ATM Plastics Applications, Commercial Banking Sales

Applications, Credit Card Applications Annuity Systems, Consumer Loan

Systems, Home Mortgage Systems, HR Employee Benefits Applications, HR

Payroll Applications, Profit Reporting Systems Retail Systems, Auto Insurance

Rates and Compliance

Methodologies: SDLC, Agile/SCRUM, Iterative, Waterfall, ESDm

Tools: MS Office, Visio, Clarity, Workbench, MS Project, Share Point

Certifications: Certified Scrum Master, SCM November 2008, Lithespeed, LLC

Project Management Institute, Project Management Professional (PMP) August

2006

PROFESSIONAL EXPERIENCE

Nationwide Insurance, November 2010 – June 2011

Project: Auto Rates & Compliance

• As a project manager was assigned to implement auto rate and compliance projects. Using sprint type

methodology. Present business requirements for technical design and code reviews. Organize and

drive system testing phase and user acceptance testing. Drive compliance projects for new

endorsements, state mandates and form changes.

• Responsible to deliver new rates for various states as well as changes for Easy Pay internet features

and Vanishing Deductible product offers. Changes for Letters of Compliance, new forms and Letters

of Endorsements mandated by state department of insurance.

• Worked with project office for new project setup, requested and tracked resource assignments.

Weekly project reporting to management and release management teams.

• Created timelines and work plan schedule. Ran weekly status meetings providing agendas and

meeting minutes for overall health of the project.

• Oversee entire project life cycle from initiate through and including release implementation

• Project Technology – MS Office Suite, and Clarity Workbench

Honda of America, August 2010 – September 2010

Project: North America Packaging System (NAPS)

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• Assigned as a project manager to organize gathering of requirements from process flows and business

interviews for third party vendor engagement. Project involved a phased approach with numerous

Honda Manufacturing entities to spread over a two year period.

• Created weekly status reports to upper management

• Created and maintained project schedule for working phases of the estimated two year duration.

• Responsible the forecasted budget including resources and budget reporting responsibilities

• Worked with third party vendor onshore and offshore teams to develop and deploy a new application

to replace an existing packaging system for Honda North America

• Engaged the Test Management team to ensure gathering requirements, initiate use cases for Mercury

Quality Center testing.

• Participated with both the Security and Architecture teams to comply with company standards.

The Limited Stores, LLC March 2009 - May 2009

Limited Stores Disengagement

• Assigned as a project manager to support application disengagement activities for the Limited Stores

from The Limited Brands.

• Created and maintained project schedules for a number of separate application disengagements.

• Worked with third party vendor to develop and deploy a new application to replace an existing Limited

Brands application.

• Created and maintained dashboard reports for weekly status meetings with management. Assist

Program Manager in coordinating application disengagements with infrastructure team, and off-shore

activities.

• Created individual project schedules working with application managers and technical experts for date

driven disengagements while maintaining one overall plan.

• Worked with individual application managers to develop disengagement checklists for cut-over

activities between the Limited Brands and The Limited Stores new data center.

• Oversee new application development with third party vendor to enable disengagement support for

existing application no longer supported. Coordinate unit, system and integration testing activities

between system matter experts and the vendor with User Acceptance Testing parallel running with

system testing.

• Developed plan for successful project implementations by August 2009.

• Project Technology – MS Office Suite, Clarity Workbench and ESDm

Nationwide Services Corporation June 2007 - February 2009

Project: Termination Paycheck

• Requested by the business side of the Human Resources group to initiate a new project for an

automated Termination Paycheck project and work directly with the Information Systems Group,

Human Resources Information System (HRIS).

• Responsible for system requirements validation, budget estimating for in-house as well as contract

resources; create design and development plans to conform to designated timeline for

implementation by January 2009.

• Coordinated technical team activities with other cross impact projects for code changes, processes

and report modifications. Manage testing activities through new testing environment conversion

and User Acceptance Testing parallel running with system testing.

• Successful project implementation by December 2008 for first and second pay periods of the New

Year 2009.

• Project saved a million dollars plus to Nationwide per year the cost came in at $506,398.

• Project Technologies - MS Word, Clarity, Workbench and ESDm

Project: Associates Incentive Plan

• Responsible for coordination of a new Associates Incentive Plan (AIP) to replace Goal Sharing

Plan previously offered to associates.

• Deliverable was to improve the customer experience and drive business performance as primary

enterprise goals.

• Responsible for gathering system requirements, setup configuration of new plan. Convert Goal

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share activity to new AIP plan for January of 2008.

• Ensured technical validation of code changes, processes and report modifications as well as end to

end testing for unit, integration and user acceptance testing.

• Prepared and executed implementation plan to meet January 1st, 2008 delivery date.

• Project Technologies – MS Office Suite, Clarity, Open Workbench and ESDm

Project: Nationwide Financial Quarterly Statement Cost Analysis

• Assigned as a Project Manager, Vicki was responsible to understand and coordinate an analysis on

the true cost of the Nationwide Financial quarterly volumes and the capacity needed to support the

volume.

• Responsibilities included running a cost analysis project focused on identification of expenses

(labor, hardware, software, rent, consumable items, etc) attributable to the excess capacity

necessary to process NF's work during peak volume periods.

• Provided cost analysis presentation for senior management with true operating expenses to

propose a new prime rate.

Project: Enterprise Annual Benefits Enrollment 2008

• Assigned as a Project Manager, Vicki was responsible for technical coordination of Enterprise

Annual Enrollment of Employee Benefits for 2008

• Responsible for gathering requirements, developing a project plan, creating and tracking project

schedule, reporting budget estimates/actuals and managing technical resources. The cost of this

project came in at $364,298.

• Ensured technical validation of testing phases for unit, integration and acceptance testing. Plan

and oversee implementation activities.

• Successfully implemented Annual Enrollment Plan for all active employees, Retirees and Long

Term Disability participants.

• Launched connectivity with new internet vendor, Enwisen, for online enrollment available to all

employees.

• Provided new internet on-line access for employees for annual benefits enrollment.

• Project technologies – MS Office Suite, Clarity, Open Workbench and ESDm

Chase Home Finance January 2007 - May 2007

Project Manager/Business Analyst

Project: New Home Loan Application System

• Managed and coordinated a data conversion from the technical side for a new home loan

application system from a software application vendor.

• Reported to upper management on progress of technical specifications from requirements, off-

shore vendor development and testing activities for in-house unit testing team.

• Responsible for creating a project schedule to include development tasks, unit and system testing

efforts and hand-off for user acceptance testing.

• Co-ordinate training efforts with software application vendor for testers and training team for

development of user manuals and resource training guides.

• Project technologies – MS Office Suite

Huntington Bank May 2006 - December 2006

Project Manager/Business Analyst

Project: Huntington Bank Mass Reissue of Customer ATM/Debit and Credit Cards

• As a business analyst, Vicki was responsible for coordination of a mass re-issue for the entire

plastic card base that included Debit, ATM and Personal Credit Line (PCL’s) Cards for Retail

Consumer and Business customers.

• Responsible for gathering requirements, developing a project plan, creating and tracking project

schedule and coordinating technical team for transmitting test files to third party vendor.

• Ensure technical validation of testing phases for unit, integration and acceptance testing. Plan and

oversee implementation activities.

• Successfully implemented over 1.2 million new plastic cards for Debit, ATM and PCL’s to

Huntington Bank Retail customers for both consumer and business in a six week coordinated

effort with third party vendor, First Data Corp (FDR).

• Launch mailing for customer courtesy letters regarding card activation from debit card mass re-

issue project. Collaborate with Retail Marketing to create customer letter and engage a third

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Responsible for gathering requirements, developing a project plan, creating and tracking project

schedule and coordinating technical team for transmitting test files to third party vendor.

• Project technologies – MS Office Suite and SDLC

Huntington Bank November 2005 - May 2006

Project Manager/Business Analyst

Project: Huntington Bank Conversion of Unizan Bank

• Responsible for the Unizan Bank conversion efforts with the Huntington Plastics Technical Team

and Unizan Bank Technical Team.

• Established relationships with managers in various areas of the business and technical teams.

• Created the Plastics Application Project Plan for scope, requirements, conversion design, build

and implementation.

• Led the Plastics Technical Team through testing efforts for Unit, Integration and User Acceptance;

and worked daily with the Unizan technical team to scrub incoming customer data files for a

smooth conversion.

• Worked with First Data Corp (FDR) to test new customer plastics and coordinate mailing out of

Debit, ATM and Personal Credit Line (PCL’s) for the conversion efforts.

• Accountable to the Project Management Center to manage all the Plastics Application project

deliverables and required documents for the Unizan Conversion.

• Responsible for facilitating weekly project status meetings with core team members, vendor, line

of business and technical teams.

• Led the Implementation Team activities for final conversion and successfully converted all former

Unizan customers (2,000 Retail and Business) to Huntington Retail banking systems. Providing

monthly statements, new debit cards and/or ATM cards with internet access.

• Project Technologies – MS Office Suite, SDLC

JPMorgan Chase Employee September 2004 - September 2005

Project: Retail Branch Administration

• Managed and coordinated various project efforts for Retail Branch administration.

• Handled Tri-State early integration, which included coordinating Product Stop Sells, maintaining

Watch List for current cross impact change management projects, and tracking early deliverables

for Program Office.

• Accountable to the Project Management Center to manage all the Plastics Application project

deliverables and required documents for the Unizan Conversion.

• Responsible for facilitating weekly project status meetings with core team members, vendor, line

of business and technical teams. Cross Bank Payments Project Testing Coordinator for hChase

and hBank One consumer loans and credit card payments.

• Texas Integration Program Office included Program Office responsibilities for workgroup

deliverables, milestones and timelines.

• Led the Command Center effort to organize team members for the Production conversion in

Dallas, Texas.

• Project Technologies – MS Office Suite and SDLC

Bank One – Enterprise System Project Management Group December 2002 - August 2004

Project: Enterprise System Delivery Process for Retail Deposit System Application Groups

• Assigned to project management team for Customer Information System-Database Relocation,

Customer Redesign Development. Responsibilities included MS Project Plan, commitment

estimates, testing coordination, and technical team meeting facilitation.

• Assisted with Enterprise projects for B1B (Bank 1 Best) Quarterly Releases. Supported B1B-10

deposit system enhancements and a team member for 4Q03 Release for B1B-11 deposit system

release.

• Consulted with clients to define project scope items, identify key requirements, and develop

project plan and schedule.

• Initiated and maintained PIC (Project Information Center) for meetings, project deliverables,

action items, issues, and change controls for senior management reporting.

• Managed implementation plan (MS Project), command center documents, work schedule and

enterprise release deliverables.

• Developed and maintained project plan (MS Project) to meet scheduled deliverables.

• Project Technologies – MS Office Suite and SDLC

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Bank One – ESPM Group January 1999 - November 2002

Work Group Support Manager

Project: Retail Deposit System Applications – Conversion and Standardization

• Assisted with Enterprise projects for B1B (Bank 1 Best) Quarterly Releases. Supported B1B-10

deposit system.

• Coordinated deposit application teams for multiple statewide conversions to Bank One Common

Systems. Maintained database for conversion deliverables and documents.

• Expedited timely action item and issue resolution on cross line of business or cross application

impacts. Mitigated and documented risks. Assigned testing coordinator for Deposit Interface

Applications. Executed Integration System Testing, User Acceptance Testing, testing schedule via

MS Project, application cycle sign-offs, and production readiness assessments.

• Experienced in command center management including supervising initial setup, track task

execution with MS Project, issues, and enterprise help desk tickets. Coordinated issue resolutions

with application leads and Infrastructure / Operations (I&O) to mitigate production and customer

impacts. Monitor post production issues.

• Project Technologies – MS Office Suite including Visio and MS Project, and SDLC

Bank One – ESPM Group November 1997 - December

1998

Project Manager

Project: Automated Payment Processing System

• Engaged to implement an automated payment processing system from channel entries of Teller,

BankOne.com, Voice Response Unit (VRU) and third party vendor, CheckFree Inc.

• Partnered with commercial and retail lines of business along with the internet group to develop

and install automated loan payments and vendor processing.

• Facilitated weekly project meetings with clients, vendor CheckFree, internal applications,

operations and customer service teams to develop and install automated loan payment processing.

• Created and maintained MS Project plan for schedule and deliverables.

• Project Technologies – MS Office Suite including Viso and MS Project, and SDLC

Bank One Deployment Services May 1996 - October 1997

Project Coordinator - Project: Customer Sales and Profit Reporting System

Nationwide Insurance August 1986 to January 1996

Lead Business Analyst - Annuity Processing System Group

Education

Pursuing Bachelors in Business Management

Ohio Dominican University

Coursework completed in Business Administration and Computer Science

Columbus State Community College

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