Customer Service Human Resources
Resume:
Heather Hammond
Aurora, Illinois 60504
************@*********.***
Profile
A successful company builds its business through people. I intend to
improve these interactions by being a self motivated individual who
uses business knowledge, creative ideas and leadership skills. I care,
I am loyal, I am a work horse and I will do everything I can to take
the company I work for to the next level.
Education
North Central College, Naperville Illinois
Master of Business Administration with an emphasis in Human Resources,
GPA: 3.74/4.0 March 2011
Bachelor of Arts, Monmouth College, Monmouth, Illinois
May 2008
International Business, GPA: 3.3/4.0
Study Abroad in Germany-Spring Break 2007
. Discussed marketing, advertising, and global
strategies with the head of each department
. Expressed opinions and stated my point of view
. Analyzed and prepared an extensive report on John
Deere
. The report was number one in the class
Courses
Marketing (MBA) Organizational Behavior (MBA)
Leadership (MBA) Business Ethics (MBA) Advertising
Negotiations Leadership Human Resources
Business/Commercial Law
Experience
Full Time Assistant Manager, Rue 21, Clothing Store, Naperville,
Illinois May 2007-Present
. Provided outstanding customer service to store guests
. Collaborated and managed co-workers to reach KPIs
(Sales, Fragrance Percentage, UPT, ADS, Labor)
. Initiate floor sets to company standards and display
the latest trends in fashion
. Executed the daily paper work and the nightly call in
sheet
. Participated in inventory prep and execution
. Responsible for nightly deposits and register counts
Phone-A-Thon Caller, Monmouth College, Monmouth Illinois
August 2007-May 2008
. Persuaded alumni to donate money back to the school
. Discussed ideas with co-workers to enhance the strategy of
alumni to donate money
Marketing Intern, Pentair Water Manufacturing, Aurora, Illinois
Summers 2006-2007
. Designed instructional and product price
manuals with. diagrams, graphs, artwork
and text
. Assisted with planning the Board of
Director's visit
. Developed ideas for new advertising and
marketing schemes
. Researched and reported preferred
advertising venues
. Created a new company organization system
Associate, TJ Maxx, Clothing Store, Oswego Illinois
May 2006-May 2007
. Organized, separated, processed and
placement of shipment
. Checked out customers at register while
being responsible for money in the
register
. Assisted customers in locating merchandise
and giving them fashion advice
Leadership
Hall Council Captain of Color Guard Students
Organizing Students Leader
Computer Skills
Microsoft/Macintosh Word PowerPoint Excel Quark
References Available Upon Request
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