Customer Service Manager
Resume:
Patricia M. Kuczera
Cranford, N.J. 07016
********@*******.***
Summary Over 15 years of Payroll, Customer Service and Management
experience in both a retail and service environment.
Processed multi state weekly payroll ranging between 500-
4000 employees. Worked with various payroll programs such
as ADP, Fox Pro, Great Plains, Kronos and a call in system
MITC. Computer knowledge of Word Perfect, Microsoft Word,
Excel, Access, Power Point, Publisher, and Explorer.
Employment
1998-2009 ULTIMATE SERVICES INC., Springfield, NJ
Payroll Coordinator/Account Manager
. Processed company benefits (personal days, vacation pay
and sick days).
. Ensured new hires, transfers and salary changes were made
in a timely manor
. Processed bi-weekly payroll in a week through a calling
system 1 of 5 Payroll Coordinators/Account Managers for
over 4000 employees.
. Edited payroll after it was processed for accuracy on
employee's hours in various states such as
CA,TX,NY,NJ,MD,PA and RI
. Compared budgeted hours with actual hours to determine
violations of company overtime policy.
. Processed employee hours from billable and non-billable
work orders.
. Edited Payroll to adjust for California Overtime laws.
. Took care of labor board disputes.
. Transmitted payroll file to in house check printing
services.
. Distributed and mailed payroll throughout the United
States.
. Utilized various payroll systems such as ADP, Foxpro,
Great Plains, and MITC
1982-1997 RICKLE'S, Union, NJ
Office/Customer Service Manager (1990-1997)
. Processed payroll on a weekly basis through Kronos, which
entailed editing for time sheet errors and budget
compliance.
. Calculated daily sales processed balancing reports and
summary sheets, charge vouchers and withdrawal summaries
to coincide with the day's sales.
. Conducted orientation, process all new hire paperwork,
and also maintain all personnel records and benefits for
100-130 employees.
. Controlled daily cash flow for all cashiers ordered vault
reserves and processed coin pick up.
. Audited all daily paperwork, reporting any discrepancies
to security.
. Maintained all cash flow, including main safe and coin
deposits.
. Managed the Customer Service department, overseeing all
returns, purchases and customer complaints
Office Clerk (1982-1990)
. Processed daily paperwork and charge vouchers, keyed
vendor orders for delivery, processed price tickets,
audited purchase journals which reduced errors in
receiving.
. Salary requirements: 30,000.00 - 36,000.00
Contact this candidate