Customer Service Assistant

To Whom Ever This May Concern,

I strongly believe that I am a good fit for your company and would love the

opportunity to become a valued member of your team.

My B.A. in English along with 7 years of work experience in Administrative

Support has prepared me to be a successful Administrative/Clerical

Assistant. Once you have reviewed my qualifications, I'd love to tell you

more about my background. I am currently enrolled in Drexel University's

Teacher Certification and Master's program for Education. I aspire to

become a elementary school teacher or a member of the city's school board

so that I may contribute to the advancement of our children's future, as

well as our own. I have acquired 60+ hours of in-classroom experience in

general, inclusive, and special education classrooms at my local elementary

schools. I have taken several courses that have exposed and prepared me to

work within all of the aforementioned classrooms, as well as content-

focused environments.

I received my B.A. in English from Temple University in August 2010.

Academically, my extensive coursework in the English department at Temple

University has allowed me to gain an understanding and appreciation for the

administrative office setting. I have also studied Italian, Race Studies,

LBGT Studies, some Mathematical courses throughout my college career, in

addition to performing two Career Internships. The first of which I was an

assistant librarian at the Bustleton Avenue Public Library where I was in

charge of improving the book catalogues to ensure they met the academic

requirements for students of all ages and in accordance with current

popular book lists, as well as researching and planning a video game

tournament to assist in lowering the violence rate at the neighboring high

school. I was required to research the success rates of similar events and

discover which video games would be appropriate for these age groups while

creating the least hostile environment. As a result of the event's success

we had to incorporate a second tournament for the younger middle school

students.

The second internship was conducted at Kencrest Services where I was

responsible for enhancing the clients' grammatical and literary skills.

These were special needs individuals who required in-home care so I

traveled to them in order to assist them with reading and writing skills as

tolerated, in addition to helping to develop their grammatical

competencies, artistic interests and capabilities. Furthermore, as my

resume will illustrate I worked for some time as a clerical assistant in

Temple University's Institutional Advancement Department. All of these

experiences have strengthened my interest in becoming part of a

professional office setting where my clerical skills and degree can be

fully utilized. My salary requirement is in the 35,000-40,000+ range.

I believe that your company may have the ideal culture in which to pursue

my goal of becoming a responsible and indispensable asset while

contributing to the company's outstanding record. I firmly believe I will

be a good fit in your company's business-oriented environment. I'd be happy

to provide greater detail about my skills and experience during an

interview. Please call me at your earliest convenience. Thank you for your

time and consideration in advance.

Sincerely,

Wanda Williams

Wanda Williams

10900 Bustleton Avenue, A-108, Philadelphia PA 19116

Cell: 267-***-**** Email: *****@******.***

Career Overview

Administrative/Clerical Assistant with 7 years experience in Administrative

Support. Demonstrated ability to provide exceptional support and service

for a broad-range of staff and clients.

Committed and motivated Administrative Assistant with exceptional customer-

relation and decision-making skills. Strong work ethic, professional

demeanor and great initiative.

Excellent communication and computer skills; ability to work independently

or as part of a team to meet project deadlines; multicultural awareness

with a high level of adaptability.

Skill Highlights

7 years of experience providing Administrative support.

Energetic and organized

Highly organized with superior attention to detail

Power Point presentations

Filing and data archiving

Administrative operations

Microsoft Office, Excel, PowerPoint

HIPAA compliance

Self-starter with professional manner

Excellent communication skills

Core Accomplishments

Administration:

Performed administration tasks such as filing, developing spreadsheets,

faxing reports, photocopying collateral and scanning documents for inter-

departmental use.

Answered multiple phone lines, transferred calls to corresponding

departments, filed patient records and billed accordingly.

Customer Service:

Handled customers effectively by identifying needs, quickly gaining trust,

approaching complex situations and resolving problems to maximize

efficiency.

Document Organization:

Developed and created effective filing system to accelerate paperwork

processing.

File Management:

Prepared monthly reports for records, closed terminated records, completed

final audit of charts and insured that all documentation has been received

and filed.

Multitasking:

Demonstrated proficiencies in telephone, e-mail, fax and front-desk

reception within high-volume environment.

Operations:

Collaborated with multiple Administrative departments and Human Resources

to ensure smooth work flow and efficient organization operations.

Research:

Investigated and analyzed client complaints to identify and resolve issues.

Training:

Responsible for training all new employees to ensure continued quality of

customer service.

Professional Experience

Child Care Provider

April 2011-Present

Kindercare Learning Center

Ensure a stable, productive environment for children ages 5-12.

Conduct entertaining scholastic activities and create lesson plans

implemented daily to foster students' cognitive adeptness and prepare them

for primary school.

Administer breakfast/lunch/snacks and sustain a hygienic conditions through

timely maintenance every 30 minutes.

Coordinate movement-motivated activities that promote improved physical

health and consciousness.

Oversee daily classroom operations for class of 10 students

Prepare and distribute assignments for class of 20 students between the

ages of 5 and 12 years old.

Communicate with parents via progress reports and in person to inform them

of their children's accomplishments during specialized activities.

Improve students phonemic awareness, listening skills, fine motor skills,

and comprehension skills by providing students with individualized tutoring

during small group activities.

Facilitate organized record retrieval and access by maintaining filing

system for parents and administration.

Planned, developed, organized, evaluated and directed implementation of

facility's Learning Adventures Program activities.

Secure new Learning Adventures participants by providing complimentary

services to newly transitioned students.

Stay-at-Home Mother and Full-time Undergraduate/Graduate Student

September 2007 - April 2011

Clerical Assistant

June 2006 - September 2007

Temple University's Institutional Advancement- Philadelphia, Pa

Handled accounts receivable and billing services, as needed.

Process month-end closings and monthly reports. This department received,

and processed all donations contributed to the institution.

Made intra-office deliveries all over the Main Campus.

Developed new customer relations through telephone contact and sales

activity.

Excelled within deadline-intensive environment, ensuring accurate and on-

time completion of all projects.

Consistently praised by management for the quality and timeliness of

reports, attention to detail, exemplary customer service delivery and team-

player attitude.

Assisted in all areas of administrative work including data entry,

receptionist duties, file organization, research and development.

Managed hundreds of accounts receivable accounts working directly with the

Developmental Services Department.

Successfully established effective systems for record retention by creating

database for daily correspondence tracking.

Standardized department filing system so secretarial staff could easily

locate information in any filing center .

Maintained detailed administrative and procedural processes that reduced

redundancy and improved accuracy and efficiency to achieve organizational

objectives.

Prepared and drafted all outgoing correspondence in a timely manner.

Handled, processed and distributed confidential financial information.

Receptionist/Customer Service

April 2007 - August 2007

Home Depot- Philadelphia, Pa

Maintained accountability, productivity, etc. records on a daily basis

which resulted in increased company efficiency and productivity.

Successfully resolved 100 of customer issues per week.

Improved communication efficiency as primary liaison between departments,

clients and vendors.

Systematically increased office organization by developing more efficient

filing/documenting system and customer database protocols.

Consistently praised by management for the quality and timeliness of

reports, attention to detail, exemplary customer service delivery and team-

player attitude.

Assisted in all areas of administrative work including data entry,

receptionist duties, file organization, research and development.

Managed hundreds of accounts receivable accounts working directly with the

Call Center/Customer Service Office.

Processed accounts receivable and accounts payable.

Managed incoming and outgoing calls for busy Call Center to reflect

professional corporate image.

Resolved numerous business functions on a day-to-day basis; including

customer inquiries, information requests, invoicing, and stock control.

Worked closely with Human Resources.

Advised customers on the location, selection, price, and use of goods

available from the store, with the aim of encouraging them to buy and to

return to buy in the future.

Updated customer accounts and information on a daily basis.

Education

Drexel University, 2013

Philadelphia, Pa

Elementary Education

Master's and Teacher Certification Track

Temple University, 2010

Philadelphia, Pa

English

B.A.

Conducted an apprenticeship under the Head of the English Department

Keywords

Computer proficiency, MS Word, MS Excel, MS Outlook, reports,

documentation.

Inventory, office supplies, type 85WPM, reception, client relations, front

desk, executive assistance, Microsoft Office, data entry.

Active Learning, continuing education in Master's program, B.A. in English.

Administrative support, clerical assistant, receptionist, customer service,

telephone skills.

Contact this candidate