Customer Service Manager

Location:

Posted:

August 29, 2011

Andrea Grenacs

PROFILE

Energetic professional with excellent product management, problem solving and communication skills.

SKILL SUMMARY

Interpersonal Skills

Exceptional Communication Skills

Customer Service Skills

Technical/Computer Skills

Organizational Skills

Sales Skills

Management Skills

Secretarial Skills

PROFESSIONAL EXPERIENCE

R esponsible for the overall management of the teller line and ensuring efficient processing of

c lient transactions.

S upport the Banking Center Manager /Assistant Banking Center Manager with operating the

o ffice as needed.

R ecognizing opportunities in executing deposit growth, lead ge neration, and overall client and

t eller satisfaction.

V ault responsibilities under soul control .

P rovide quality, accurate and timely customer service involving daily processing of financial

t ransactions.

R ecognizing opportunities and cross - selling p roducts and services to existing customers and

p rospects preferred, make appropriate referrals.

A ssist in daily balancing and processing of ATM, and in the verification of deposits in the

n ight depository.

E nsure compliance with internal controls, operati onal procedures and risk management policies.

EMPLOYMENT HISTORY

BANK OF AMERICA – Naples, Florida

Teller Operations Specialist 2007-2010

Teller 2000-2007

EDUCATION

DIPLOMA

Economic High School, Szolnok, Hungary 1988