David Zabell

*** * **** *** ******, WA ***** 509-***-**** abgtyc@r.postjobfree.com

OBJECTIVE

IT professional offering a strong background in Information Technology and Communications Systems

seeking long term employment in a growing business with advancement opportunities

EDUCATION and CERTIFICATIONS

Perry Technical Institute, Yakima WA

Information Technology & Communications Systems Certificate December 2010

Kamiak High School, Mukilteo WA

Diploma – June 2004

CompTIA A+ Certification

TECHNOLOGY EXPERIENCE SUMMARY

Telephony:

Personal Computers:

Basic telephone operation and local loop

Computer Maintenance and Repair

Electronic Key Systems: Panasonic 576HD DBS

Hardware/Software Troubleshooting

PBX: Nortel Meridian 1 OPT 11C

Win XP, Win 7, Win 8

VoIP: Mitel 5000

Applications: Office 2003 10, MS Visio, Sharepoint

Voicemail: DuVoice DV2000

Virus Removal/Protection,

Fiber Optics/UTP Theory and Installation

Networking:

EIA/TIA Cabling Standards

TCP/IP Networking (Configuration, Implementation,

Wireless Networking:

Planning)

802.11x Wireless networks

Cisco Routing, Cisco Firewalls, Cisco VPN Concentrators

Fluke Cable Certifier

WORK EXPERIENCE

Helpdesk Engineer, Parsec Computer Corp, Yakima, WA March 2011 to Present

Responsibilities include monitoring and maintaining customer’s servers and workstations totaling over

1700 devices. Maintenance includes backups, disk checks, anti virus protection, service checks, exchange

etc. Other responsibilities include taking helpdesk calls to gather critical information, remote and onsite

troubleshooting of various issues with customers from a variety of businesses and technical abilities,

dispatching tickets to the appropriate department for rapid resolution.

Intern, Yakima County Technical Services, Yakima, WA January 2011 to March 2011

Responsibilities include assisting in the updating, maintaining, troubleshooting and resolving

network/PC issues for end users throughout Yakima county; also responsible for printer maintenance

and inventory of spare parts.

Offbearer, Shields Bag & Printing Co, Yakima WA February 2008 to December 2008

Responsibilities included quality control, packaging and production of plastic bags and liners. Also

responsible for equipment change out and mixing and adding of colored resins to the extruders.

Laborer, Torkelson Construction, Selah, WA March 2007 to February 2008

Responsibilities included assisting in framing, sheeting, concrete pouring and finishing, job site cleanup and

garbage removal and masonry work

References Available Upon Request

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