Customer Service Manager

S tanka Zona

**** ********** ***

Palm Bay FL 32907

321-***-****

*******@*****.***

Objective

To secure a position in the administrative or clerical field where I can

u tilize present skills and be challenged in a way to develop additional

k nowledge and experience.

Q ualifications

Management skills, computer skills, customer service, & t raining skills

Education

H igh School Diploma - 1980

R elevant Exper ience

Wachovia Bank/Wells Fargo Bank

685 S Babcock St Melbourne FL 32901

M arch 2009 / Present

Customer Service and Sales Rep

Achievements:

• Exceeded monthly goals

Responsibilities:

• Open accounts

• Maintain customer accounts

• Send wire transfers

• Make cold calls to customers

• Do onsite account presentations

• Refer customers to partners

• Maintain customer satisfaction

Certified Appliance Service & Repair Inc.

B radenton, Fl

May/2005-July/2008

Owner

Achievements:

• advanced from office manager to owner

Responsibilities:

• sales and marketing

• payroll and taxes

• answered & dispatched calls

• bookkeeping

• managing technicians

• customer service

• checked out technicians

• used quick books, excel

• billing & bill pay

C ity Of Bradenton Solid Waste Department

Bradenton, Fl

January 2007-July 2007

Office Assistant

Responsibilities:

• answered & dispatched calls

• payroll

• billing

• filing

• customer service

• excel, power point, outlook, word & eden computer software

Wachovia Bank

New Paltz, NY

March 1989-May 2005

Teller, Customer Service, Teller Manager & Branch Manager

Achievements:

• started off as a Teller & advanced to Teller Manager

Responsibilities:

• customer service

• answered phones

• order & ship out money

• balance cash drawers daily

• balance vault daily

• teller audits

• teller reviews

• open & close accounts

• update customer profiles

• trained tellers

• daily & weekly meetings

• monitored testing to staff

• scheduling

References Available Upon Request

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