Manager Case
Resume:
Joe Duran
Phoenix, AZ **032
*********@***.***
Case Manager 7/02 to 12/04
OBJECTIVE Salvation Army - Project H.O.P.E.
To obtain a challenging position with a dynamic Perfomed daily outreach services as well as providing
organization where personal ability, experience and case management to homeless individuals seeking
commitment to professionalism would be of value. assistance, shelter placement and substance abuse
treatment. Conducted client assessments and
evaluations, facilitated clients progress through the
SUMMARY OF QUALIFICATIONS continuum of care. Monitored and assessed client
goals/objectives. Interfaced with other social service
• agencies on client’s behalf. Gathered and maintained
Excellent interpersonal skills
statistical data.
• Thrives in an environment demanding a wide range
of competencies. Proficient problem solving and
Program Coordinator 1/10 to 10/10
adept at responding to urgent, time critical
Prevent Blindness America
situations.
• Professional demeanor, quickly establishes and Planned, developed and implemented community
maintains rapport with management, contacts and programs and services. Recruited, trained and cultivated
co-workers. program volunteers. Assisted with marketing of all
programs and services.
OTHER
Bilingual, English and Spanish Program Coordinator 2/97 to 6/98
Microsoft Office: Word, Excel Mentor Arizona
PERSONAL REFERENCES Case management provided for developmentally
disabled clients, assessment of needs, monitored and
Excellent references available upon request. maintained client files. Scheduled and conducted home
visits, wrote case notes and summaries. Maintained
ongoing communication with clients, family and
WORK HISTORY providers. Responsible for writing client behavior and
treatment plans. Participated in team caseload reviews.
Case Manager 10/09 – 7/08/11 Participated in rotational on-call duties for emergency
Terros, Inc. Arizona Families coverage and crisis intervention support.
F.I.R.S.T.
Human Services Specialist II 12/94 to 2/97
Provided case management for clients referred by Child DES/Div of Developmental Disabilities
Protective Services whose substance abuse is a
significant barrier to maintaining, preserving or Provided case management for developmentally
reunifying the family. disabled individuals. Conducted assessment of client
Conducted outreach, provided supportive services, needs, maintained and monitored case files, participated
made referrals to residential treatment placement and in quarterly and annual reviews. Established case plan
after care services. Provided monthly reports to referring and monitored progress on ongoing cases. Conducted
agency. evaluations for Foster homes regarding licensing and
certification issues. Participated in quarterly caseload
Outreach Specialist 1/05 to 10/09 reviews and audits.
Terros, Inc. Arizona Families
F.I.R.S.T. Youth Care Worker 9/92 to 4/94
Adobe Mountain School
Provide outreach services and engagement to families in
need of substance abuse services. Documented all Provided direct care and supervision to adolescent
outreach and engagement efforts in an efficient and youth. Completed intake documentation and participated
timely manner. Coordinate all efforts with Families in multi-disciplinary reviews. Assisted in the
F.I.R.S.T. Outreach Manager and Child Protective development and implementation of client treatment
Services case manager. Process Families F.I.R.S.T. plans. Conducted family and client interviews, composed
referrals in accordance with policy and procedure to social history as well as assessed client needs. Provided
meet contractual timeline goals and objectives. individual and group counseling sessions. Assisted with
family referrals to appropriate community resources.
Identified and made recommendations for client
placement after release. Assisted families in determining
financial eligibility for community social services.
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