Customer Service Human Resources

Diana C. Martinez

***** ***** *** **., *****, Tx 210-***-**** *******@*******.***

Qualifications Summary

Registered Client Associate professional with 28 years experience working in fast paced environments

demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and

committed to superior customer service. Confident and poised in interactions with individuals at all levels.

Detail oriented and resourceful in completing projects; able to multi task effectively. Energetic and a

demonstrated team player. Capabilities include:

Customer Service & Relations Microsoft office & Outlook Computer Operations

Operational Support Filing & Data Archiving Fund disbursements, wire transfers

Investment policy and procedure Problem Solving Bilingual, Spanish

Experience Highlights

Administrative Support

Performed administrative and secretarial support functions for the Domestic and International Financial

Advisors. Coordinated and managed multiple priorities and projects.

Main point of contact for established clients typically by telephone, in person and by email. Setup client

appointments and maintained accurate, up to date confidential client files.

Performed general accounting functions; funds disbursements and wire transfer. Provided telephone

support; investigated and resolved client inquires.

Assisted Financial Advisors in reviewing client accounts for any discrepancies.

Place certain unsolicited trade orders for designated clients, under Financial Advisor supervision.

Customer Service

Superior client service, a key contributor to client satisfaction and client retention.

Demonstrated ability to maintain composure and work efficiently in a fast paced environment while

preserving strict confidentiality.

Process all commodity accounts as well as new account creation and document processing,

prioritization, and multi task.

Exceptional team player with other Client Associate, discuss innovative ideas for the office.

Management & Supervision

Promoted rapidly from client associate to branch administrator as was able to demonstrate skills required

for

position.

Oversaw all new hire candidates, benefits, accounts payable, payroll/commission problems.

Troubleshooting for computer and workstation problems, coordinate systems administration issues.

Participated in staff recruitment, hiring, training, and scheduling of events for office.

Handle human resources/benefits issue and maintain all confidential files and files related to employees.

Assisted management team in audit process/follow up.

Employment History

REGISTERED CLIENT ASSOCIATE, Merrill Lynch

SENIOR CLIENT ASSOCIATE, Morgan Stanley Smith Barney

CLIENT ASSOCIATE/BRANCH ADMINISTRATOR, Morgan Stanley Smith Barney

CLIENT ASSOCIATE/OPERATIONS, Cross Securities

CLIENT ASSOCIATE/RECEPTIONIST, UBS

Education & Training

Pan American University, 1975 1976

Finra Series 7 & 63

Contact this candidate