Administrative Training
Resume:
Mark D. Hanks *** W Plum
Percy, IL *****
**********@*****.***
Profile
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Extensive experience in the administrative field. Supervise the work of
administrative personnel to ensure adherence to quality standards,
deadlines, and proper procedures, correcting errors or problems. Provide
administrative personnel with guidance in handling difficult or complex
problems. Implement departmental policies, procedures, and service
standards in conjunction with management. Discuss job performance problems
with personnel to identify causes and issues and to work on resolving
problems. Train and instruct personnel in job duties and company policies
or arrange for training to be provided. Evaluate personnel job performance
and conformance to regulations and recommend appropriate personal action.
Exceptional leadership and training skills and effective in oral and
written communication. Extraordinary instructor and presenter. Computer
Skills - Microsoft Word, Excel, PowerPoint, military and business-related
software applications. Secret Security Clearance.
Excerpts from Evaluations
"He is a true duty expert in administration and imparts his knowledge on
his subordinates and is often sought out for his guidance." Elizabeth
Sager, Administrative Officer
"Possesses unmatched technical administrative knowledge, outstanding
leadership and superb organizational skills. A true subject matter expert
in all areas of administration. Focuses on the task at hand, yet able to
anticipate requirements and exudes an extraordinary work ethic and mission
focus." Troy F. Liddi, Executive Officer
"Works smoothly and effectively with seniors and subordinates. Is
professional, dependable and responsible in his approach to all
assignments. Self starter, communicates extremely well, both orally and
written. Is an able leader who effectively coordinates the activities of
subordinates to optimize capabilities of his department." L. R. Ernce,
Civilian, GM-13, Deputy Assistant Chief of Staff, Facilities Department
"Exceptionally talented, dedicated, industrious and conscientious.
Possesses the character, initiative, and resourcefulness to accept and
accomplish the most demanding tasks. Well organized and mission oriented.
Meticulously accurate with a great sense of responsibility for the quality
of his work. A proven professional with sustained superior performance.
Analytical, forward thinker. Self motivated and determined. " E. J.
Eldred, Inspector-Instructor
"Possesses managerial abilities that are superior to his peers.
Exceptionally strong and aggressive leader who takes charge and attains
positive results. Is a wealth of knowledge, is administratively astute and
possesses strong organizational and managerial skills. Coordinated records
research with various internal and external agencies. Provides sound
guidance, advice and input in finding more efficient means to accomplish
our mission. Demonstrates outstanding character." L. F. Budenz, Personnel
Officer, Administration Branch
Career Experience
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United States Marine Corps, 06/1986 - 06/2011
Administration Officer, Inspector-Instructor Staff, 6th Motor Transport
Battalion, Red Bank, NJ, 07/2005 - Present
As Battalion Administration Chief for a battalion of over one thousand
Marines, supervised the daily administrative actions of seven intermediate
supervisors and their staffs, in seven different geographical areas.
Served as the principal administrative advisor to the Battalion Commander
and Staff for planning, managing and determining administrative
requirements. Provided guidance on the management and use of the
battalion's manpower and physical resources, and on administrative
policies, practices, and procedures.
< Provide leadership, mentoring, evaluation, training and counseling for
Marines in the Administration section.
< Develop and maintain a system of internal control policies, practices,
and procedures.
< Recommend commendatory or derogatory actions such as awards or adverse
reports for sub par performance actions.
< Compile, organize, and distribute administrative requirements from
higher headquarters for timely and accurate reporting.
< Monitor and update the Unit Management Status Report (USMR) which
chronicles the everyday status of all personnel in the unit to ensure
100% accountability.
< Schedule workload based on personnel.
< Oversee management of the Government Travel Charge Card account.
< Prepare all unit administrative sections for inspections.
< Established and maintained effective relationships with supported
units.
Mark D. Hanks Page Two
Personnel Chief, Headquarters and Service Battalion, Marine Forces Reserve,
New Orleans, LA, 06/2003 - 07/2005
Served as the principal administrative advisor to the Battalion Commander
and Staff for planning, managing and determining administrative
requirements. Provided guidance on the management and use of the
battalion's manpower and physical resources, and on administrative
policies, practices, and procedures.
< Supervise Marine Corps service record book maintenance and
accountability.
< Supervise Marine Corps separation and retirement process.
< Supervise Marine Corps permanent change of station process.
< Supervise Marine Corps payroll and promotions process.
< Security Manager
< Audit Chief for payroll and audit reports
< Supervise military occupational specialty training
< Prepare for inspections
< Evaluate performance and conduct counseling of subordinates
< Supervise compliance with internal control procedures
< Monitored the performance and productivity of 20 Administrative
Marines
Administration Chief, Inspector-Instructor Staff, Company "D", 4th Combat
Engineer Battalion, 4th Marine Division,
Knoxville, TN, 06/2000 - 06/2003
Served as the principal administrative advisor to the Company Commander and
Staff for planning, managing and determining administrative requirements.
Provided guidance on the management and use of the company's manpower and
physical resources, and on administrative policies, practices, and
procedures.
< Supervise all aspects of administration.
< Review all correspondence for signature.
< Ensured that all administrative reports submitted to higher
headquarters were timely and accurate.
< Provided leadership, job training, and operational oversight for 8
administrative Marines. Looked out for their welfare, guided their
development and created an atmosphere of teamwork.
< Prepared for inspections.
< Acted as Marine Corps personnel career planner.
< Developed effective internal control procedures.
< Developed tracking system to improve manpower management
< Served as Toys for Tots coordinator; conducted successful and
productive campaign that collected more than 8,600 toys and provided
toys to 2,100 children.
Administration Clerk, Inspector-Instructor Staff, Military Police Company
Alpha,
Headquarter and Service Battalion, 4th Force Service Support Group,
Lexington, KY, 01/1998 - 06/2000
Perform basic administrative functions necessary for the day to day
operations of the unit.
< Arranged travel orders and travel itineraries for Marines going on
Temporary Additional Duty, Active Duty Special Work, and Annual
Training.
< Completed travel claims for Marines returning from Temporary
Additional Duty, Active Duty Special Work, and Annual Training.
< Submitted transportation of people requests for movement of troops to
training exercises.
< Filed all correspondence.
< Maintained necessary administrative guidance publications.
< Compiled the notification of active training for distribution to unit
personnel.
< Provided training and guidance to 20 administrative Marines.
< Processed all unit awards
< Produced, formatted, and review all correspondence.
Mark D. Hanks Page Three
Administration Clerk, Mobilization Command, Kansas City, MO, 09/1994 -
01/1998
Perform basic administrative functions necessary for the day to day
operations of the unit. Served as a Screening/Records Clerk and the Service
Record Book Chief.
< Screened and accessed personnel records from other agencies.
< Joined over 400 personnel per month to the unit.
< Accomplished critical planning and coordination for consolidating two
work sections with compatible functions, improving efficiency and
reducing necessary man hours.
< Responsible for managing and maintaining over 1300 personnel records.
< Performed, on average, 960 annual record book audits.
< Served as a member on a Process Action Team to reorganize and increase
efficiency of work spaces.
< Worked side by side with civilian government employees fostering an
atmosphere of cooperation and camaraderie.
Education / Training
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American Military University
Major: Exercise Science
Current GPA: 2.85
Total Semester Hours Fulfilled: 65/123
Basic Typing and Personnel Administration, 08/1986
Unit Diary Clerk, 08/1986
The Noncommissioned Officer Academy Resident Course, 07/1995
The Noncommissioned Officer Distance Education (Correspondence) Program,
06/2000
The Staff Noncommissioned Officer Academy Career Course, 09/2001
The Staff Noncommissioned Officer Academy Career Distance Education
(Correspondence) Program, 06/2001
The Staff Noncommissioned Officers Advanced Distance Education
(Correspondence) Program, 10/2007
The Staff Noncommissioned Officer Academy Advanced Resident Course, 04/2008
DOD Information Assurance Awareness, Version 7.0 - 11/2008
Marine Corps Institute Casualty Assistance Calls Officer, 08/2008
DOD Personally Identifiable Information, Version 1.0, 11/2008
Marine Security Guard School, 08/1988
Selected Achievements
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02/1998 - Navy and Marine Corps Commendation Medal. As a screening/records
clerk and service record book chief accessed 400 records per month and
supervised a section responsible for over 1300 personnel records. Utilized
extensive administrative knowledge and organizational skills to guide and
instruct subordinates through the unique administrative requirements of a
service record book. As a highly organized leader he directed subordinates
with the utmost confidence, displaying an unlimited drive and
uncompromising commitment to excellence.
03/1999 - Navy and Marine Corps Achievement Medal. By employing exceptional
initiative and enthusiasm, recruited and retained three highly qualified
applicants into the Marine Corps. His diligent pursuit of potentially
outstanding recruits directly contributed to the viability of the Marine
Corps.
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