Customer Service Sales
Resume:
SHELLY TATGE
San Clemente, CA **673
***********@*****.***
OBJECTIVE
I am interested in a long term position where I can utilize my many years of office related skills,
professional customer service and high integrity of work values.
PROFESSIONAL EXPERIENCE
2006 - 2009 International wholesale Supply, Lake Havasu City, Az.
Executive Customer Service Representative
. Account Rep for company’s Major Account involving sales and inventory of product
. Processed orders, returns and all customer support related challenges
. Responsible for company monthly advertisement flier
1991- 2004 Toshiba Corporation, Irvine, CA.
Sales Support / Account Manager (Telecom Division)
. Sales Support and liaison to Toshiba inside Sales and Toshiba Dealers
. Assist with sales, service, and shipping
. Inquiries on invoice statements, configuration of phones, voicemail and server systems
. Controlled authorized returns and warranty replacements
. Handled Divisions Export Dealers and all documentation relating to shipping and invoicing
. Participated in Six Sigma training
1997 – 1999 Toshiba (Medical / Digital / Security Camera Division Customer Service Supervisor
. Supervised the daily functions of CSR's
. Monitored sales order processing, returns, inventory allocations and customer inquiries
.Generated and maintained spreadsheets for monthly divisional sales reports and forecasting
. Assisted customers and finance department with warranty claims, price protection and verification of charge
backs between Toshiba and Toshiba distributors
1996 – 1997 Toshiba (Medical / Digital / Security Camera Division Customer Service Rep
. Assisted in development and organization of a new division.
. Established and wrote order processing procedures and guidelines for the operations department
. Trained CSR's for customer service
. Implement of short and long-term strategies that support quality service and sales objectives
1991 – 1996 Toshiba (Copier-Fax Division) Customer Sales Support
. Involved in all aspects of Customer support for sales, service and problem and challenging solutions
. Responsible for verification and release of new product to Toshiba Dealerships with certified service techs
. Processed information on product returns, freight transportation, billing issues, and maintenance of
inventory needed for order processing
Education Proficient in all Microsoft Applications
Lynwood High School, Lynwood Ca.
Execudent Dental School, Laguna Hills, Ca.
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