Customer Service Sales

Denise A. Petroni

*** ** ******* *****

Dundee Oregon 97115

503-***-**** Cell

503-***-**** Home

*********@********.***

SUMMARY OF QUALIFICATIONS

Strong MS Office, Word, Excel and Knowledge of QuickBooks

Outlook.

Proficient SyteLine Knowledge Typing & 10 key Skills

Analytical and problem solving Extensive Accounting & Tax Experience

skills

Ability to multitask effectively Consistent record of meeting

with a positive and proactive stringent deadlines.

attitude.

WORK EXPERIENCE

Aug 2004- Mar 2011 PPM Technologies LLC Newberg, OR

Service Administrator Assistant/Aftermarket Customer Service

Reported directly to the Service Manager, created quotes, orders and closed

service jobs.

Tracked and maintained all service related orders and expenses. Solely

responsible for new equipment order entry; which included change orders and

progressive billing. Performed aftermarket customer service duties

including parts order entry, per phone calls and/or fax requests. Answered

and directed incoming phone calls from customers while researching drawings

to find legacy parts and sales history. Created aftermarket parts quotes

and worked as the back-up for the accounting departments daily invoicing.

Nov 2003-Aug 2004 FMC Technologies Inc. Newberg, OR

Accounts Receivable & Tax Accounting

Customer order invoicing: deposit and regular (30-day NET). Reviewed

deposit invoices to verify agreed to terms on purchase orders. Prepared

change orders and maintained invoicing files. Processed bank deposits;

entering and posting to general ledgers. Verified state sales tax charges

on invoices (on a monthly basis). Assisted in AP/AR performing data entry,

auditing and preparing various reports for month end close processes.

Calculated sales and use tax, in all states that require reporting of

sales, use or gross receipts. Prepared state tax returns and operated as

liaison with state taxing authorities for reconciliation of tax accounts.

May 2002-July 2003 Capitol Hill Consulting LLC Newberg, OR

Telecommunications Tax / Regulatory Consultant

Prepared/processed corporate income and franchise tax returns, in all fifty

states. Initiated client research projects regarding state and local

regulations affecting client's business and tax liabilities. Operated as

Liaison between client and state regulating bodies, such as Public Service

Commission, Secretary of State, and Department of Revenue. Audited prior

years corporate income, and franchise tax returns. Accountable for

preparing management and client status reports and performed basic

administrative duties as required including filing, faxing, mailing and

data entry.

April 2001-May 2002 STSN Inc. Salt Lake City, UT

Accounts Receivable Supervisor

Account receivable duties, including: billing, collecting, and posting to

customer accounts.

Reconciliation of various general ledger accounts, accounts payable vender

accounts, and accounts receivable aging accounts. Investigation of

delinquent invoices and past due accounts. Initiated and developed working

relationships with customers regarding collection accounts.

Created and distributed templates for more efficient reconciliation

methods.

March 1998-March 2001 Inland Refining Inc. Woods Cross, UT

Tax Accountant

Responsible for the preparation of Federal Excise Tax returns, including

deposits up to

$40 million dollars. Reconciled and maintained general ledgers, calculated

State and local motor fuel and sales taxes for several different states.

Evaluated problems within inventory accounts and analyzed wholesale billing

processes for our entire customer base. Resolved these problems

by designing and standardizing pertinent customer billing information

between departments.

Sept. 1987-March 1998 Sinclair Oil Corporation Salt Lake City, UT

Tax Accountant

Prepared Federal Excise tax returns, with annual deposits of $360 million

dollars.

Calculated and filed state tax, Local sales Tax, Use tax, and motor fuel

tax returns.

Formulated and implemented efficient and accurate reporting methods

resulting in the savings of thousands of dollars each filing period.

Monitored and ensured compliance with changing Federal and State policies.

Reviewed, reconciled and resolved general ledger and inventory accounts.

Routinely prepared and posted debit/credit entries to customer accounts.

Trained new employees in various tax fields and assisted co-workers, as

needed.

EDUCATION

University of Phoenix Accounting Program, Salt Lake City, Utah

Salt Lake Community College, Associates Degree Program, Salt Lake City,

Utah

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