Project Manager Customer Service
Resume:
PATRICK H. BUKOWSKI
Waukesha, WI 53188
mobile email residence
262-***-**** **********@*****.*** 262-***-****
CAREER SUMMARY
OPERATIONS & PROGRAM Manager with extensive leadership experience managing diverse functions including
manufacturing, quality, process and product engineering, and production. Skilled in managing self-directed and lean/six-sigma work
teams in an empowered environment. Strong computer skills, proficient with Microsoft Office. Extensive North American, EMEA
and AP travel. Proven success in:
Program/Project Management New Product Development Customer Support/Customer Service
Business Management LEAN/Six Sigma Production Transfers
Strategic Planning Capital Spending Plans Quality/Continuous Improvement
Manufacturing Strategy Development Organizational Development Capacity Planning (Expansion/Consolidation)
PROFESSIONAL EXPERIENCE
ROCKWELL AUTOMATION, Milwaukee, WI 1987 to 2011
Worldwide leader in industrial automation products with annual sales of more than $4 billion
Program Manager Jan, 2009 to 2011
Managed the global remanufacturing and repair operations to drive performance/capability improvements and LEAN initiatives.
Developed site-specific projects to improve remanufacturing metrics (quality, TAT, customer experience). Provided support to all
remanufacturing sites for last time buy activities, part procurement, monthly reporting, and documentation control.
• Developed and implemented a new production system at all remanufacturing sites worldwide to drive quality, delivery, and
cost improvements.
• Developed a plan for expansion of repair capabilities in 3 sites the AP region.
• Led consolidation projects for 2 sites with minimal disruption to repair operations and customer experience.
• Managed the new product development process for Customer Support by developing appropriate post-sale support plans for
new product introductions.
Project Lead June, 2008 to Dec, 2008
Successfully completed a 6 month assignment in Germany, leading the project to support the customer’s $50M inventory
reduction effort. Coordinated the start-up of the Rockwell Automation effort in support of the customer’s project, developing the
strategy, KPI’s, and timeline for implementation. Interviewed, hired and trained the local, permanent project manager.
Operations Manager 2002 to June, 2008
Managed all aspects of operations and delivery of the “RAAMP” product offering including customer pre-sale meetings, contract
development and approval, financial/budgetary responsibility, personnel hiring and training, new account start-up, and overall
program quality. Direct responsibility for;
• Hiring - Rationalization, justification, and approval of new Asset Management Professional (AMP) requisitions.
Reviewed and prioritized open reqs. with HR and Sourcing. Conducted interviews and extended offers.
• Training - Curriculum development. Facilitated level 1 and level 2 training classes. Coordinated training dates,
presenters, and attendees. Coordinated and scheduled new AMP hires for training at existing RAAMP accounts. Developed
& identified “next level” training opportunities for AMPs.
• RAAMP Implementation - Coordinated with District Delivery Leaders on new account closures and follow-up to
ensure contracts are signed and rec’d. Developed pre-launch paks and Sequence of Events. Drove launch meetings at
customer location. Coordinated launch activities to achieve targeted launch date. Scheduled launch AMP. Purchase and
coordination of capital & non-capital equipment to support RAAMP.
• Quality Control - Developed, maintained, and distributed RAAMP Operations Manual. Developed and coordinated
quality audits and customer satisfaction surveys.
• Financial - Budgetary responsibility including AOP planning, expense report reviews and approvals, and monthly
forecasts. Development and maintenance of RAAMP Report, RAAMP Dashboard. Daily RAAMP revenue tracking
• Support & Maintenance - Monthly AMP report reviews. Support for RAAMP operational questions and issues.
Responsible for resource scheduling. Developed migration path(s) for AMPs (Sr. AMP position, team leader, other?)
PATRICK H. BUKOWSKI
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Industrialization Manager 1998 to 2002
Direct responsibility for a staff of 8 engineers and technicians responsible for developing, implementing, and supporting
manufacturing plans for industrial programmable controller product lines. Developed AOP and managed annual expense and
capital budgets which ranged from $3 - $6M.
• Managed a production facility responsible for the final assembly, test, and shipment of three programmable controller
product lines with annual sales exceeding $20M.
• Responsible for employee performance management and career development.
• Packaged Controller Business Team member – established annual operating plans, program plans and business strategy for
the $50M Packaged Controller business segment.
• Identified and implemented cost reduction opportunities in excess of $100K for 4 consecutive years.
• Selected to manage an outsourcing project for three (3) separate product lines with total annual revenues in excess of $34M.
Project Manager 1992 to 1998
Provided overall direction for project teams charged with the development and manufacture of new products.
• Responsible for all interdepartmental coordination necessary to meet key project success factor targets.
• Supervised and directed the work of industrialization engineers and technicians working on various project teams, as well as
production workflows in the pilot lab.
• Nominated for the Rockwell Chairman’s Team Award.
Production Supervisor 1989 to 1992
Managed the start-up and development of new product manufacturing systems to achieve cost and quality targets. Supported the
development and implementation of tools, methods, equipment, and concepts (such as cellular manufacturing, balanced flow-thru
assembly lines, and stockless production) as applied to newly industrialized products.
• Direct responsibility for 80+ hourly employees across 3 shifts responsible for cellular manufacturing operations of plastic
injection molding, pcb soldering, final assembly, test, and burn-in for a line of programmable controllers.
• Developed plans to successfully improve department efficiencies, customer service, and test yields, while managing
expenses to budgeted goals.
Sr. Quality Engineer 1987 to 1989
• Developed systems and test/evaluation plans to assure product quality levels were consistent with specs and customer
expectations.
• Authored procedures to define workmanship standards, evaluation standards, and product performance requirements.
• Certified ISO 9001 internal systems assessor for Rockwell Automation.
• Assessed supplier quality programs for compliance to RA specifications. Developed ongoing monitoring and corrective
action follow-up as required.
GE MEDICAL SYSTEMS, Waukesha, WI 1983 to 1987
Global leader in medical information and technology with annual sales of $8 billion
Quality Eng. / Advanced Quality Eng.
• Developed and implemented quality plans for x-ray systems, including supplier, field, and production support.
• Provided project leadership to a team of quality, programs, engineering, manufacturing, and service personnel.
• Developed automated test equipment, both hardware and software, for production validation testing of a new line of cameras
used in digital fluoroscopy.
MILWAUKEE ELECTRIC TOOL CORP., Brookfield, WI 1980 to 1983
Manufacturer and supplier of heavy-duty power tools to the professional end user
Electrical Design Engineer
Responsible for electrical motor and all associated electrical part designs on new power tool development projects. Worked
closely with Mechanical Engineering in original design, application design, re-design, and reliability testing of heavy-duty,
portable electric power tools.
PATRICK H. BUKOWSKI
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EDUCATION
MBA, Marquette University; Milwaukee, WI
B. S., Electrical Engineering Technology, Milwaukee School of Engineering; Milwaukee, WI
PROFESSIONAL TRAINING
Lean Enterprise/Quick Response Facilitator Training, Center for Quick Response Mfg., UW
Finance for the Non-Financial Manager, MSOE
Managerial Cost Accounting, MSOE
Project Management Techniques, Management Institute/UWM
Supervisory Leadership Series, Wilson Learning
ISO 9000 Internal Assessor Training, Rockwell Automation
Managing Personal Growth, Rockwell Automation
Positive Power and Influence Program, Forum Corporation
Managing Performance, Personnel Decisions, Inc.
Perceptive Communications, Intracom, Inc.
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