Customer Service Manager

James H. Petrohilos

**** **** *** **** **, Frederick, MD 21702

301-***-****

e-mail:abgtux@r.postjobfree.com

Work Experience

Material Handler, Life Technologies, via Randstad, Frederick.MD

2009-2010

. Picked various products for shipping

. Verified the lot and sku numbers on products to be shipped

. Placed products in correct shipping conditions

. Used the scissor lift to pull products located in higher zones

. I also packed products to be shipped

. Verified all items to be processed

. Processed shipping information through Federal Express, UPS, and

Custom Courier Service

. I was also responsible for charging the forklifts and scissor lifts on

a daily basis

. Cleaned pack stations nightly

. Helped create and maintain a 5S program at a world class distribution

site

. Attended Classes to obtain a scissor lift license

. Attended various safety training classes for shipping and handling

of hazardous materials

. Gained efficiency in the use of tape guns and packing materials

. Learned how to solve problem orders and check inventory

Prep Cook, Backside Cafe, Brattleboro, VT

2003 - 2009

. Prepared food for cooks, sliced meat and cheese

. Checked orders from produce companies and food distribution companies

. Made tuna salad and prepared chicken in wine sauce

. Cleaned work areas, equipment, utensils, dishes, and silverware

. Stored food in designated containers and storage areas to prevent

spoilage

. Prepared a variety of foods according to customers' orders or

supervisors' instructions, following approved procedures

. Packaged take-out foods or serve food to customers

. Portioned and wrap the food, or place it directly on plates for

service to patrons

. Placed food trays over food warmers for immediate service, or store

them in refrigerated storage cabinets

. Informed supervisors when supplies are getting low or equipment is not

working properly

. Weighed or measured ingredients

. Assisted cooks and kitchen staff with various tasks as needed, and

provide cooks with needed items

. Washed, peeled and/or cut various foods to prepare for cooking or

serving

. Co-owner, Michaels Taste of Italy, Brattleboro, VT 2004-2006

. Managed a pizza place and Italian tratoria

. Supervised 6 employees. Monitored compliance with health and fire

regulations regarding food preparation and serving, and building

maintenance in lodging and dining facilities

. Monitored food preparation methods, portion sizes, and garnishing and

presentation of food to ensure that food is prepared and presented in

acceptable manner

. Counted money and make bank deposits

. Scheduled and received food and beverage deliveries, checking delivery

contents to verify product quality and quantity

. Monitored budgets and payroll records, and review financial

transactions to ensure that expenditures are authorized and budgeted

. Maintained food and equipment inventories, and keep inventory records

. Scheduled staff hours and assign duties. Established standards for

personnel performance and customer service

Waiter, Green Mountain Mama, Brattleboro, VT

2002 - 2004

. Provided food service and food preparation for Mexican food restaurant

. Checked patrons' identification to ensure that they meet minimum age

requirements for consumption of alcoholic beverages

. Collected payments from customers and wrote patrons' food orders on

order slips, memorize orders, or enter orders into computers for

transmittal to kitchen staff

. Took orders from patrons for food or beverages. Checked with customers

to ensure that they are enjoying their meals and take action to

correct any problems

. Served food or beverages to patrons, and prepare or serve specialty

dishes at tables as required. Prepared checks that itemize and total

meal costs and sales taxes

. Removed dishes and glasses from tables or counters, and take them to

kitchen for cleaning

. Presented menus to patrons and answer questions about menu items,

offering recommendations

. Informed customers of daily specials, made sure establishment was kept

clean and received good rating from state health inspector

Shipping and Receiving Manager, G-Plex, Farmingville, NY

1997 - 2002

. Managed a shipping and receiving department of a mailing house

. Examined contents and compared with records, such as manifests,

invoices, or orders, to verify accuracy of incoming or outgoing

shipment

. Prepared documents, such as work orders, bills of lading, and shipping

orders to route materials

. Determined shipping method for materials, using knowledge of shipping

procedures, routes, and rates

. Recorded shipment data, such as weight, charges, space availability,

and damages and discrepancies, for reporting, accounting, and

recordkeeping purposes

. Contacted carrier representative to make arrangements and to issue

instructions for shipping and delivery of materials

. Conferred and correspond with establishment representatives to

rectify problems, such as damages, shortages, and nonconformance to

specifications

. Requisitioned and stored shipping materials and supplies to maintain

inventory of stock

. Delivered or routed materials to departments, using work devices, such

as hand truck, conveyor, or sorting bins

. Computed amounts, such as space available, and shipping, storage, and

demurrage charges, using calculator or price list

. Packed, sealed, labeled, and affixed postage to prepare materials for

shipping, using work devices such as hand tools, power tools, and

postage meter

Education

Journalism/History, University of Arkansas, Fayetteville, AR

AA, general studies/music, Frederick Community College, Frederick, MD

Skills

Shipping and Receiving Clerk 5-Years

Shipping and receiving clerk for a mailing house Handled inventory and

outgoing shipments. Certified forklift operator. Computer and office duties

includes

Manager of Michael's Taste of Italy 2-Years

Managerial Skills such as, budget, inventory, and payroll for a pizza

restaurant

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