Customer Service Assistant
Resume:
ANA L. RODRIGUEZ
**** *. ******** ***. *** Pedro, Ca. 90731
**************@***.***
OBJECTIVE: Seeking a growth oriented position with a professional, secure
and progressive organization.
SUMMARY
. Self motivated, extremely organized, exceedingly proficient;
experience in instituting and conditioning all phases of office
procedures, organizing and coordinating projects for maximum
efficiency.
. Progressive development of excellent interpersonal and communication
skills.
. Demonstrated record of high performance standards, including attention
to schedules, deadlines, budgets and quality of work.
. Ability to work independently and institute improvements which allow
better management workflow.
SKILLS/QUALIFICATIONS
WORK PERFORMANCE SKILLS:
MS Office (Word/Excel), Typing (40-45 wpm); 10 Key by touch,
excellent phone/verbal etiquette and customer service skills. Ability to
multi-task. Bilingual English and Spanish.
COMMUNICATION AND INFORMATION MANAGEMENT SKILLS:
Agendas; memos; weekly reports; insurance authorization claims,
weekly accounting clear outs. Ability to communicate with administrative
personnel, managers & general public. Ability to prioritize and manage
several projects at once. Maintain an organized office.
ORGANIZATION AND IMPLEMENTATION SKILLS:
Collection of monthly union dues from all members. Input non-
sufficient fund to computer system. Send out daily reminder letters of
outstanding dues balance and suspension notices to all members that have
delinquent status on dues owed. Withdraw and transfer cards. Run daily
reports with daily transactions & balance monies before processing bank
deposits.
Assist over 15 sales representatives in insurance office. Arrange weekly
personnel meetings. Scheduled business trips for all appropriate staff.
Collected and gather information for pamphlets to be distributed to all
staff in various school districts.
Responsible for receiving requests and projects for the Coordinated Care
Department. Attend meetings and prepare and send a wide variety of
documents and reports to different departments. Assured that all patients
received information before being discharged. Make sure that all hospital
departments had the proper pamphlets with necessary information for all
patients. Responsible for the appropriate file of x-ray films assist
doctors with various clerical tasks. Overall clerical support for the
Coordinated Care and various hospital departments.
ANA L. RODRIGUEZ
1135 N. Cabrillo Ave. San Pedro, Ca. 90731
**************@***.***
EMPLOYMENT HISTORY
10/2006 - 08/2010 Dues and Finance Clerk
Sheet Metal Workers Local 105
2120 Auto Center Dr.
Glendora, Ca. 91740
10/2005 - 10/2006 Office Assistant
American Fidelity
3200 Inland Empire Blvd.
Ontario, Ca. 91762
10/1997 - 01/2005 Coordinated Care Assistant
Torrance Memorial Medical Center
3330 Lomita Blvd.
Torrance, Ca. 90505
EDUCATION
1989 - 1990 Harbor Occupational Center
1986 - 1988 San Pedro High School
References available upon request
Contact this candidate