Customer Service Sales

LIANA STEPANYAN

*** * ******** ****, *** *• Glendale, CA 91202 • Phone: 818-***-**** Email: *************@*****.***

OBJECTIVE To acquire a librarian position and bring creativity, dedication, hard work and effort by

utilizing skills and abilities acquired from previous work experiences.

SKILLS Self motivated, goal oriented, hard working, punctual, responsible, creative, reliable, loyal, and

team player.

Excellent communication and writing abilities.

Multilingual- fluent in Russian and Armenian.

Proficient in Microsoft Word, Excel, and Power Point.

EXPERIENCES

October 13/2004 –Present Los Angeles County Public Library: La Canada Flintridge Public Library

Library Aide

• Providing excellent customer service.

• Assisting customers at the circulation desk.

• Processing shipment.

• Handling cash register for fines and fees.

• Processing and linking library materials, including the mail.

• Ordering library supplies and replacements for audiovisuals.

• Processing registrations.

• Filing and typing.

Covering and mending books

•

• Performing Reference work.

• Assisting patrons with computer needs and technological resources.

• Making crafts and collages for children’s storytimes and programs.

September 13/2004-October 13/2004 Los Angeles County Public Library: La Canada Flintridge Library

Library Page

Sorting and shelving books and other Library materials.

•

Processing newspapers and magazines.

•

Processing donations.

•

Searching for misplaced or lost materials.

•

Assisting librarians with story times and library programs.

•

Maintaining current knowledge of system wide and location specific procedures, processes,

•

and policies.

November 21/2003--September13/2004 Glendale Galleria: New York and Company

Sales Associate

• Providing customer service.

• Opening store cards for customers.

• Making and receiving phone calls.

• Processing shipment.

• Assisting customers at sales floor.

EDUCATION

San Jose State University, San Jose CA - In Process of obtaining Master’s Degree (Library Science)

California State University, Northridge CA - Bachelors Degree in Liberal Studies (College of Humanities)

Glendale Community College, Glendale CA - General Education (Transfer Student)

ACHEVEMENTS/AWARDS

Certificate of Appreciation for Outstanding Customer Service County of Los Angeles Public Library

2 Certificates for “Outstanding Achievement” (Dean’s List) California State University of Northridge

Certificate for being “Bilingual” Glendale High School, Glendale CA

REFERENCES

Professional

Mark Totten Certified Library Manager

Business Address: 4545 Oakwood Ave, La Canada, CA 91011

Phone Number: 818-***-****

Email Address: *******@*******.********.***

Jenny Gabel Children’s Services Librarian

Business Address: 840 North Puente Ave, La Puente, CA 91746

Phone Number: 626-***-****

Email Address: *****.*****@*****.***

Personal

Ani Babayan Friend

Phone Number: 818-***-****

Tatevik Martirosyan Coworker

Phone Number: 818-***-****

Contact this candidate