Insurance Customer Service

NAJMIAH TAYLOR **** Highway **, Descanso, CA *****

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*********@*******.*** . Cellular 619-***-****

Career Objective A position as a Licensed Agent which will enable me to

apply background and experience in assisting policyholders.

Education 2007

Department Of Insurance, State Of California.

Life Licensed

2006

Department Of Insurance, State Of California.

Property & Casualty Licensed

2006

Grossmont College, El Cajon, CA.

Office Professional Training Program

Certificates in Administrative Support and Insurance

1996

Malaysia Airlines Training Center, Kuala Lumpur, Malaysia.

In-Flight Procedure

Certificate as Flight Attendant

Summary of Skills . Computer Software: MS Word, Excel, .

Personal: Dependable, Team Player,

PowerPoint, Access, Outlook

Multitasking, Ethical

. Customer Service: Instructed . Office: Alphanumeric

Filing,

customers on safety and personal

Telephones, Copier, Faxing, Typing,

comfort issues patiently and

efficiently Internet, E-Mail, Scheduling

. Bilingual: English, Malay . Insurance: Policies, Forms,

Sales,

Claims, Property & Casualty, Life,

Health

Summary of Experience

Lisenced Agent 2006 to Present

Gerry McLean (State Farm Insurance), Spring Valley, CA

Wrote policies and processed claims for Gerry McLean, State Farm

Agent. Sell life, property, casualty, health,

automotive insurance. Helped clients choose insurance

policies that best suit their need. Processed applications

for, changes to, reinstatement of, and cancellation of

insurance policies. Duties include reviewing insurance

applications to ensure that all questions have been

answered, compiling data on insurance policy changes,

changing policy records to conform to insured party's

specifications, compiling data on lapsed insurance policies

to determine automatic reinstatement according to company

policies, canceling insurance policies as requested

clients. Listened to and resolved customer complaints

regarding service, product, and personnel. Collected,

counts, and completed banking transactions. Completed and

mailed policies. Prepared certificate of insurance when

needed.

Apartment Manager 1999 to 2002

Hanson & Hanson, San Diego, CA

Managed an eighteen-unit apartment complex. Completely responsible

for rental agreements. Provided intake and assessment of

rental candidates. Planned, scheduled, and coordinated

general maintenance and repairs. Collected deposits and

monthly rents. Resolved renters' complaints. Met with

prospective renters to show property, explain terms of

occupancy, and provide information about local area.

Flight Attendant 1996 to 1998

Malaysia Airlines System, Kuala Lumpur, Malaysia

Handled customer inquiries and complaints. Greeted passengers,

verified tickets, recorded destinations, and directed

passengers to assigned seats. Explained use of safety

equipment to passengers. Served prepared meals and

beverages. Walked aisle of plane to verify that passengers

complied with federal regulations prior to take off.

Administered first aid to passengers in distress, when

needed. Assisted passengers to store carry-on luggage in

overhead, garment, and under-seat storage.

Receptionist 1993 to 1998

Mahira Engineering, Kuala Lumpur, Malaysia

Greeted persons entering establishment, determined nature and purpose

of visit, and directed visitors to specific destinations.

Transmitted information and documents to customers using

computer, mail, and facsimile. Received payments and

recorded receipts for services. Filed and maintained

records. Typed memos, correspondence, travel vouchers, and

other documents.

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