Customer Service Manager
Resume:
Tanya-Marie T. Santos
P.O. Box **** Tamuning, Guam 96931 • 486-0921
*************@*******.***
QUALIFICATIONS SUMMARY
Experienced with administrative support from working in fast-paced environments. Strong and confident in
areas that demand organization and interactions with individuals at all levels. Abilities include:
• Customer Service & Relations
• Responsible Problem Solving
• Windows / Mac Office
• General Accounting
EXPERIENCE HIGHLIGHTS
Administrative Support
Scheduled appointments and meetings.
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Contributed to increased patient load.
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Assisted with general accounting functions. Handled records for A/R and A/P.
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Trained incoming staff/employees.
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Customer Service & Relations
Strong communication skills in satisfying customer/clients needs.
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Able to settle down dissatisfied customers and provide resolutions.
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Increased customer satisfaction.
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Prepared sales reports, purchase orders, stock and conduct inventories.
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Management & Supervisory
Performed all aspects of operations in a small business as general manager.
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Trained numerous employees for customer situations and business operations.
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Team builder that develops motivation in a work force.
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Coordinate schedules for employees.
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Personal & Self-Management
Thrive on challenging tasks.
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Detail-oriented with a positive attitude.
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Ability to work under pressure and consistently meets deadlines.
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Eagerness for meeting new people as well as learn new things.
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WORK HISTORY
Office Assistant, Guam Health & Wellness Center - Part Time; Upper Tumon (January 2011 - Current)
Realtor, Alliance Realty - Part Time; Harmon (October 2010 - Current)
Manager, I.P. Coffee Co. - Full Time; Mangilao (April 2008 - April 2010)
Administrative Assistant, MR Imaging Group - Full Time; Tamuning (October 2003 - January 2008)
Teller, First Hawaiian Bank - Part Time; Tamuning (January 2003 - October 2003)
EDUCATION
Guam Community College (2007-Present)
Pursuing Associates in Supervision & Management (Business)
Graduation Date: May 2012
REFERENCES
As requested.
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